アクセラテクノロジ List of Products and Services

Design Review (DR) generally refers to the activity of determining whether to proceed to the next phase based on the quality, functionality, cost, delivery time, and compliance with laws and regulations of the deliverables at each stage. It is essential for ensuring quality and can be considered the most important aspect. Are you able to adequately conduct this design review? In the seminar, we will introduce methods to solve these challenges and achieve more effective design reviews by combining knowledge management and generative AI, along with case studies. 【Challenges in Design Review Addressed by Knowledge × AI】 ■ Difficulty in personnel adjustments (especially with veterans) ■ Occurrence of omissions in reviews ■ Unclear pass/fail judgments *For more details, please refer to the PDF or feel free to contact us.

• Other Management Services

The introduction of generative AI is progressing in various fields, and by combining a company's unique "knowledge" with generative AI in design work, the following effects can be expected: ■ De-personalization By consolidating past successful cases, trouble countermeasures, and the know-how of experienced professionals into a knowledge base, and utilizing AI as a reference, even less experienced personnel can maintain a certain quality in design. ■ Prevention of Recurrence and Quality Improvement AI can extract checklists from past trouble countermeasures to prevent the recurrence of issues. By analyzing reports from production sites and support departments, as well as customer inquiry histories with AI, it is possible to reflect on-site challenges and customer needs in the design. "The Design Master" is a solution that provides concept verification (PoC) when working on AI utilization in design tasks, as well as design, implementation, and operational support for service launch. By enabling everyone to utilize AI in their work, it contributes to the efficiency and productivity of design tasks. <Workshop in Progress> We are currently holding workshops where you can experience the utilization of business knowledge through generative AI! For more details, please refer to the PDF materials or feel free to contact us.

• Construction and process management software

"The Master of Production" is a solution that contributes to the efficiency and productivity improvement of manufacturing sites by utilizing knowledge and generative AI. By combining a company's unique "knowledge" with generative AI in the production field, the following effects can be expected: 【Implementation Effects】 ■ Knowledge Transfer and De-personalization Eliminate dependency on individuals by sharing and utilizing past work reports and the know-how of skilled workers. ■ Prevention of Recurrence Extract checklists from past trouble countermeasure collections using AI to prevent the recurrence of issues before they happen. ■ Promotion of Horizontal Deployment of Improvement Cases Share improvement lists accumulated at each site across the company, quickly retrieving necessary information from vast amounts of data using AI. The AI translation function allows for immediate sharing of improvement cases with overseas locations. *For more details, please refer to the PDF document or feel free to contact us.

• Other Management Services

Instead of keeping "knowledge" confined to an individual, it should be shared and utilized as company-wide knowledge. "Knowledge management" is now an essential initiative for improving productivity in the manufacturing industry, including preventing issues before they arise, transferring technology, and reducing dependency on specific individuals. However, simply implementing tools to manage information is not the end of the process. For knowledge management to take root in the workplace and deliver results, there are "three key points" to consider when introducing IT. What exactly is "knowledge management"? What benefits does it offer? Additionally, we provide a detailed explanation of the three essential points for successfully implementing IT in knowledge management. Please download the PDF document to check the details. We are also hosting a seminar that introduces case studies of knowledge management in the manufacturing industry, categorized by challenges. We invite you to participate.

• Other Management Services

As methods used to prevent failures and malfunctions, there are FTA (Fault Tree Analysis) and FMEA (Failure Mode and Effects Analysis). However, even when trying to implement FTA or FMEA in practice, many may find it challenging due to issues such as "there is available information, but it is difficult to visualize potential troubles for each part or product" and "experts are unavailable to participate in the analysis," leading to difficulties. In the seminar, we will address these challenges and introduce actual case studies of FTA/FMEA using "Knowledge Boards" and "Knowledge Bases" to maximize effectiveness. Participants will have the opportunity to use the Knowledge Board and experience "FTA" online. *For more details, please refer to the PDF materials or feel free to contact us.

• Knowledge Sharing System

What is a Super Service Desk? A Super Service Desk is a concept aimed at building a collaborative system that transcends departmental and organizational boundaries, including customer support, product development, and suppliers of parts and materials. It focuses on solving customer-centric issues and striving for customer success. The IT platform that implements this "Super Service Desk" is called "SolutionDesk." By linking tickets and chats for case management and establishing points of contact for all internal departments and business partners, it enables mutual inquiries and achieves overwhelming problem-solving. What can be achieved with SolutionDesk: - Everyone in the organization can utilize AI in their work to improve efficiency. - AI can be used on the knowledge accumulated within the organization to enhance productivity. - Strengthening problem-solving capabilities by building a collaborative system that transcends organizational boundaries. - Rapidly relaying customer feedback and needs to the product development department, reflecting them in the development of new products and improvements to existing products. - Visualizing tasks to ensure swift and thorough execution of operations. *For more details, please refer to the PDF document or feel free to contact us.*

• others

"I want to improve the first contact resolution rate of the call center." "Due to the aging of skilled technicians, the transmission of product knowledge has become urgent." "As the number of handled products increases, the knowledge required of operators is also growing." "I want to reduce the time and cost associated with training new staff." "We are not able to utilize past response history." When important information such as manuals, procedures, work reports, and FAQs is scattered across various tools, the confirmation process becomes complicated, leading to missed responses and causing individual reliance, which can result in decreased productivity. With 'SolutionDesk', it is possible to gather and centrally manage information scattered throughout the company in one place. By accessing it, anyone can always use the latest information. Posting comments and videos is also easy, allowing for the accumulation and sharing of individual "know-how" alongside business documents, contributing to "overwhelming productivity improvement." 【Customer Case Presentations】 1. Ishida: Reduced training time by organizing support knowledge. 2. Ulvac: Consolidated past response history, enhancing the quality of service engineers' responses.

• CRM (Customer Relationship Management System)

In the manufacturing industry, the implementation of "5 Whys analysis" aimed at preventing the recurrence of troubles and complaints is already being addressed in many workplaces. However, due to the increasing busyness and complexity of on-site operations, are you facing any of the following issues? - "We simply cannot secure time to conduct 5 Whys analysis." - "We cannot gather the necessary members, and thus cannot perform sufficient analysis." - "As a result, the root cause exploration is insufficient, leading to the recurrence of problems." As a solution to this challenge, we propose the practice of "5 Whys analysis" using a knowledge board. *For more details, please refer to the PDF or feel free to contact us.

• Knowledge Sharing System

This is a case study of the introduction of a knowledge board at Braie Co., Ltd., which provides support services such as technical support and help desk, operational services, development services, system construction, and sales support. The company uses "Accela K-Board" for idea generation and information sharing within and between departments. We will introduce the specific ways the product is utilized and the background of its introduction.

• Knowledge Sharing System

This is a case study of the introduction of a knowledge board at Honda R&D Co., Ltd., which serves as the research and development institution of Honda Motor Co., Ltd., focusing on the research and development of technologies and products related to automobiles and more. At the Advanced Technology Research Institute of the same research institute, "Accela K-Board" is used for sharing research and development information. We will introduce the initiatives for information sharing and utilization using "Accela K-Board."

• Knowledge Sharing System

This is a case study of the introduction of a knowledge base at the customer service department of Nichiban Co., Ltd., which manufactures and sells various adhesive tapes, including cellophane tape, stationery, medical tape, and industrial tapes. The customer service department uses "Accela BizAntenna" to share catalogs and FAQs necessary for responding to inquiries. We will introduce the efforts made to share and utilize information with this product.

• Knowledge Sharing System

The knowledge base "BizAntenna" is a cloud-based knowledge sharing and utilization service that collects and utilizes a wealth of information necessary for business, such as manuals, specifications, reports, past trouble records, technical documents, and instructional videos, along with the knowledge and know-how held by individuals. By integrating the sharing and utilization of this information with business workflows, it achieves overwhelming productivity improvements in manufacturing sites. Currently, we are offering a collection of successful case studies on "Knowledge Sharing and Utilization in Manufacturing"! Please view it in PDF format. (Implementing companies: Nissan Motor, Ulvac, Ishida, Daikin Industries, etc.) 【Solving the following challenges in the manufacturing industry】 ■ Product knowledge is becoming personalized, and there are many phenomena that can only be understood by asking specific individuals, making the transmission of knowledge, technology, and know-how urgent. ■ Information about conditions and parts prone to defects is not shared. ■ The diversification and multifunctionality of products are increasing the knowledge required of maintenance personnel. ■ Due to the time-consuming nature of translation, responding to inquiries from overseas bases takes longer. * We are currently holding free online seminars to introduce case studies and demos. * For more details, please download the catalog or contact us.

• ERP (core system)
• Process Control System
• Document Management System

To prevent recurrence, accumulating past trouble information is already being addressed in many workplaces. Identifying the root causes of troubles that have occurred and establishing optimal recurrence prevention measures can be said to be essential methods for improving productivity. However, due to the increasing busyness of operations and the sophistication of tasks, we have heard from many companies about issues such as, "Even though we have accumulated past trouble data, we can't find the time to analyze it, and it hasn't led to recurrence prevention," and "We have established recurrence prevention measures, but they are not shared and cannot be used in a timely manner." As solutions to these challenges, we propose the following: - Streamlining analysis through a knowledge board - Managing, sharing, and utilizing recurrence prevention measures through a knowledge base ★Presenting a collection of successful case studies on "Knowledge Utilization"★ We are currently offering a collection of successful case studies using the cloud-based knowledge sharing and utilization service "BizAntenna," which collects and utilizes manuals, specifications, reports, and past trouble data.

• others

As methods used for the prevention of failures and defects, there are FTA (Fault Tree Analysis) and FMEA (Failure Mode and Effects Analysis). However, even when trying to implement FTA or FMEA, many may be struggling with challenges such as "there is available information, but it is difficult to visualize potential troubles for each part or product" and "experts are unavailable, making it hard to involve them in the analysis." We will introduce actual case studies of FTA/FMEA utilizing "Knowledge Boards" and "Knowledge Bases" to maximize effectiveness. *For more details, please refer to the PDF document or feel free to contact us.*

• Knowledge Sharing System

In supporting the utilization of knowledge in the manufacturing industry, we often hear about challenges related to "technology transfer," such as the following: "There is a significant difference in the time and quality of work between experienced engineers and newcomers." "Whenever a problem arises, questions tend to concentrate on specific engineers, disrupting their primary duties." "Even if solutions and procedures are documented in reports or manuals, inquiries come in without referring to them." "Training is conducted, but it is difficult to convey the finer tips and know-how." Such challenges can become bottlenecks for productivity and quality improvement, and they may pose risks to business continuity. Additionally, the mass retirement of skilled workers is becoming a social issue. In this seminar, we will introduce methods to incorporate "knowledge utilization" into operations and achieve the important manufacturing challenge of "technology transfer," based on successful case studies from our clients. Please feel free to apply. ★ Free distribution of "Knowledge Utilization" success case collection ★ We are currently offering a collection of success stories using the cloud-based knowledge sharing and utilization service "BizAntenna," which gathers and utilizes business information such as manuals, specifications, reports, and past trouble records along with individual knowledge and know-how, available for "PDF download."

• others

In the transition to telework for call centers, challenges related to management, such as education and training, motivation management, as well as quality control issues stemming from shift work and escalation responses, often become barriers that make it difficult to proceed with implementation. In this seminar, we will focus on these "management challenges" and "quality control challenges" and propose solutions from the perspective of knowledge utilization. *For more details, please refer to the PDF materials or feel free to contact us.*

• others

Are you facing any of the following issues in your daily operations? Due to the complexity of the products being handled, it is difficult for the support department alone to resolve issues... There are barriers between departments, making smooth collaboration impossible... Inquiries are concentrated on individuals, leading to an uneven distribution of workload... These issues are commonly heard in customer-facing departments such as call centers. By utilizing SolutionDesk, you can: - Significantly reduce the burden of inquiry operations by leveraging AI on internal knowledge - Smoothly collaborate with product development departments and upstream component suppliers, enhancing problem-solving capabilities. 【What can be achieved with SolutionDesk】 ■ Everyone in the organization can utilize AI in their work to improve efficiency ■ Use AI on accumulated internal knowledge to boost productivity ■ Strengthen problem-solving capabilities by building a collaborative system that transcends organizational barriers ■ Resolve the issue of "I don't know who to ask!" ■ Quickly relay customer feedback and needs to the product development department, reflecting them in new product development and product improvements *For more details, please refer to the PDF document or feel free to contact us.

• others

"Knowledge management" is gaining attention as a method to share the knowledge, experience, and know-how that each employee possesses within the organization, thereby enhancing productivity and efficiency. - I want to increase the company's productivity by utilizing knowledge management. - I want to learn effective knowledge management techniques. - I want to engage in knowledge management, but I don't know how to proceed. For those who are interested in knowledge management but don't quite understand it well, we are offering materials that summarize essential knowledge and tips that you may feel hesitant to ask about! *For more details, please download the PDF or contact us. *We are currently holding a free online seminar to introduce case studies.

• ERP (core system)

To improve business efficiency and work quality, it is important not only to introduce tools but also to restructure business flows and systems. Our company offers a "Knowledge Utilization Field Service" to support companies that wish to start knowledge management by improving their business processes and organizing information. You can consult with us easily at a low cost. We accommodate everything from a few meetings to long-term support. If you face challenges such as "business has become dependent on individuals, and there are many tasks that can only be understood by asking veterans," "the same troubles keep recurring," or "necessary information like manuals and past trouble collections exists but is not organized and cannot be utilized," please feel free to contact us. 【Features】 ■ Broad support regardless of business or industry ■ Support from a few meetings to long-term assistance ■ Easy consultations at a low cost *For more details, please refer to the PDF document or feel free to contact us.

• Process Control System

- Simply leaving data behind is not enough! Transform that past data into "usable past data"! - Key points to turn specialist know-how into company-wide know-how - What is "knowledge management" that allows the field to feel the effects? In the manufacturing industry, where efforts are made daily to improve work efficiency and product quality, as well as to establish unique technologies, how to share and utilize various types of "knowledge," such as technical know-how, craftsmanship in manufacturing, and understanding market trends, plays a crucial role in problem-solving, business improvement, and creating new value. Since its founding 20 years ago, Accelerate Technology has supported many companies in utilizing knowledge through IT. Based on that experience, we propose the construction of a knowledge base that naturally gathers knowledge in the course of business and can be easily utilized by anyone. ■ Free Online Seminar Realizing the creation and utilization of knowledge with less burden and ensuring the transmission of technology ■ Presenting a collection of successful case studies on "Knowledge Utilization in Manufacturing"! Companies that have implemented: Nissan Motor, Ulvac, Ishida, Daikin Industries, and others.

• Database

"Accela BizAntenna" is a cloud-based knowledge base that promotes the sharing and utilization of essential knowledge for business operations, including manuals, FAQs, procedures, announcements, past trouble collections, and improvement reports, contributing to increased productivity. ■ Easily Findable The most important aspect of utilizing knowledge is that the necessary information for business can be "easily found." In "Accela BizAntenna," by narrowing down from items of interest such as product names, model numbers, and trouble incidents, anyone can easily reach the required information. ■ Arteries and Veins of Knowledge By having the promoting department provide FAQs and manuals and thoroughly implement operations (arteries), and by creating a system that collects reports and insights from the field (veins), we circulate the cycle of knowledge utilization and improvement. ■ Integration into Business To successfully implement knowledge management, it is crucial to design in advance how to integrate knowledge utilization into business operations and connect it to business improvement before starting operations. At Accela Technology, we provide implementation consultation along with the knowledge base based on our customers' best practices to date.

• ERP (core system)

"The Design Master" is a solution that provides concept verification (PoC), design, preparation, implementation, and operational support for utilizing AI in design work. It leverages knowledge and expertise in design operations to fundamentally enhance an organization's problem-solving capabilities. 【Features】 ■ Utilizing AI to extract check items for FTA, FMEA, and design reviews from past trouble cases By referencing past trouble cases during work, it helps prevent issues before they occur. Additionally, by using AI on past trouble cases, it is possible to extract check items for FTA, FMEA, and design reviews. ■ Sharing the know-how of experienced designers to avoid dependency on individuals By preserving the knowledge and know-how that experienced designers have, such as product knowledge and drafting skills, along with data, it allows other designers to utilize this information, thereby avoiding dependency on individuals. ■ Utilizing feedback from production sites and support to improve from the upstream process By leveraging trouble cases that occur in production sites and support, which can be considered a treasure trove of insights for product improvement, it enhances the design process in the upstream stages for product enhancement. *For more details, please refer to the catalog. Feel free to contact us with any inquiries.

• ERP (core system)

"The Maintenance Master" is a solution that provides concept verification (PoC), design, preparation, implementation, and operational support for utilizing AI in maintenance operations. By leveraging knowledge and expertise in the maintenance and support business area, it fundamentally strengthens the organization's problem-solving capabilities. 【Features】 ▼Improved on-site resolution rates by utilizing past response history and know-how By referencing maintenance procedures, support manuals, and past response histories necessary for maintenance work on-site, productivity is enhanced. ▼Avoiding individual reliance by sharing work know-how within the organization Insights and know-how unique to the field are compiled into procedures and manuals using AI, and by disseminating them within the department, standardization of work is achieved. ▼Knowledge creation by combining various information for increasingly sophisticated inquiries Using prompts tailored to the business, AI can generate new business content from insights, know-how, troubleshooting, and manuals accumulated in the knowledge base. *For more details, please refer to the catalog. Feel free to contact us with any inquiries.

• ERP (core system)

The "Accela K-Board" is a knowledge board that brings the usability of "poster paper and sticky notes" online. ■ Realizing knowledge creation beyond time and location constraints Even when face-to-face meetings are difficult due to reasons such as different locations or remote work, sharing the K-Board in online meetings and writing simultaneously allows for active exchanges of opinions and information sharing. Additionally, if each member writes at their convenience outside of meetings, other members can check it at their own timing and leave comments linked to those writings. ■ Easy organization of processes with intuitive operation By expressing knowledge through a structure of "items" and "links," the thought and consideration processes can be easily organized with intuitive operations. This is effective not only for collaborative activities like "5 Whys analysis" and "FTA/FMEA" among related members but also for conveying the overall picture and background that are difficult to communicate through emails and other texts, as well as highlighting points that require special attention.

• Knowledge Sharing System

TanQlo is a high-performance enterprise search solution that achieves both fast response times and secure searches, with a proven track record of over 2,000 installations in Japan. It enables cross-searching of internal systems such as file servers, intranet web, Notes, and SharePoint, allowing users to instantly find the desired information from the vast amounts of document data scattered throughout the organization, thereby maximizing the effective use of valuable document assets and facilitating company-wide information sharing. 【Usage Scenarios】 1) Company-wide Information Distribution - Even without knowing the storage location, cross-searching across the entire company makes it clear where information is located, whether in which department or on which server. 2) Information Empowerment for Sales Departments - Equipping sales staff with product information and case studies enhances their ability to propose solutions to diverse customer needs. 3) Internal Help Desk - The HR and IT departments can improve service quality and reduce costs by providing internal information and public Q&A. 4) Utilizing Know-How and Know-Who in Manufacturing - In addition to strengthening quality and improving productivity through the use of specifications, parts lists, and experimental results, it is also useful for finding internal experts.

• IoT

We would like to introduce a case study of the business promotion-type knowledge base "Accela BizAntenna." This time, we are featuring Okura Service Co., Ltd., which provides installation and maintenance services for logistics equipment and systems such as conveyors and robots. At Okura Service, they utilize the knowledge base "Accela BizAntenna" to share and utilize the maintenance know-how and technical information held by individual staff members across their locations throughout Japan. [Case Overview] ■ Okura Service Co., Ltd. ■ Business Description: Conveyor and machinery installation work *For more details, please refer to the PDF document or feel free to contact us.

• Other Software

We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Daikin Industries, Ltd., which boasts high sales in the air conditioning business. The company's CSR and Global Environment Center promotes environmental measures at over 90 production sites around the world. To share excellent initiatives and improvement examples reported from each site across multiple locations both domestically and internationally, they adopted "Accela BizAntenna." [Case Overview] ■ Daikin Industries, Ltd. ■ Business Activities: Air conditioning and refrigeration, chemicals, oil machinery, special machinery, electronic systems *For more details, please refer to the PDF document or feel free to contact us.

• Other Software

We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Ishida Co., Ltd., which boasts a high domestic market share in the weighing and packaging industry, with 126 years of establishment. The company, which proposes systems and solutions that build the "food infrastructure" with core technologies in "weighing," "packaging," "inspection," and "labeling," utilizes "Accela BizAntenna" to improve the quality of responses in their call center and field support, as well as to enhance operational efficiency. [Case Overview] ■ Ishida Co., Ltd. ■ Business Description - Sales of general weighing instruments, POP systems, automatic packaging pricing machines, logistics systems, electronic shelf label systems, X-ray foreign object detection machines, etc.

• Other Software