Innovating support operations with Knowledge × AI: 'SolutionDesk'

Are you facing issues like 'the product is complex and difficult to resolve with just the support department' or 'there are barriers between departments that prevent smooth collaboration'?

Are you facing any of the following issues in your daily operations? Due to the complexity of the products being handled, it is difficult for the support department alone to resolve issues... There are barriers between departments, making smooth collaboration impossible... Inquiries are concentrated on individuals, leading to an uneven distribution of workload... These issues are commonly heard in customer-facing departments such as call centers. By utilizing SolutionDesk, you can: - Significantly reduce the burden of inquiry operations by leveraging AI on internal knowledge - Smoothly collaborate with product development departments and upstream component suppliers, enhancing problem-solving capabilities. 【What can be achieved with SolutionDesk】 ■ Everyone in the organization can utilize AI in their work to improve efficiency ■ Use AI on accumulated internal knowledge to boost productivity ■ Strengthen problem-solving capabilities by building a collaborative system that transcends organizational barriers ■ Resolve the issue of "I don't know who to ask!" ■ Quickly relay customer feedback and needs to the product development department, reflecting them in new product development and product improvements *For more details, please refer to the PDF document or feel free to contact us.

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