Transforming the entire company and all departments into a service desk to build a "knowledge supply chain"! Creating "windows" between departments to achieve cross-functional collaboration!
What is a Super Service Desk? A Super Service Desk is a concept aimed at building a collaborative system that transcends departmental and organizational boundaries, including customer support, product development, and suppliers of parts and materials. It focuses on solving customer-centric issues and striving for customer success. The IT platform that implements this "Super Service Desk" is called "SolutionDesk." By linking tickets and chats for case management and establishing points of contact for all internal departments and business partners, it enables mutual inquiries and achieves overwhelming problem-solving. What can be achieved with SolutionDesk: - Everyone in the organization can utilize AI in their work to improve efficiency. - AI can be used on the knowledge accumulated within the organization to enhance productivity. - Strengthening problem-solving capabilities by building a collaborative system that transcends organizational boundaries. - Rapidly relaying customer feedback and needs to the product development department, reflecting them in the development of new products and improvements to existing products. - Visualizing tasks to ensure swift and thorough execution of operations. *For more details, please refer to the PDF document or feel free to contact us.*
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【Other Features】 ■Utilization of knowledge across organizations and departments ■AI utilization within the company is completed within SolutionDesk, streamlining operations ■Knowledge × AI enables the utilization of knowledge beyond language barriers ■Drill-down search allows anyone to reach the information they want ■Ticket × chat ensures comprehensive case management without omissions ■Master knowledge is also converted into knowledge for core business information and utilized ■FAQ publication for customers is possible in one step ■"Knowledge Robot" utilizing tags promotes self-resolution for customers ■Understanding on-site needs from the status of knowledge utilization ■Service desk performance is easily visible at a glance *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Accela Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower business operations with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," to expand and accelerate our customers' businesses.