Achieve business efficiency and improve work quality! Knowledge utilization in field services.
Attention those who are struggling with issues such as 'Only veterans understand the work content' and 'The same troubles keep occurring'! We provide support for improving business processes and organizing information.
To improve business efficiency and work quality, it is important not only to introduce tools but also to restructure business flows and systems. Our company offers a "Knowledge Utilization Field Service" to support companies that wish to start knowledge management by improving their business processes and organizing information. You can consult with us easily at a low cost. We accommodate everything from a few meetings to long-term support. If you face challenges such as "business has become dependent on individuals, and there are many tasks that can only be understood by asking veterans," "the same troubles keep recurring," or "necessary information like manuals and past trouble collections exists but is not organized and cannot be utilized," please feel free to contact us. 【Features】 ■ Broad support regardless of business or industry ■ Support from a few meetings to long-term assistance ■ Easy consultations at a low cost *For more details, please refer to the PDF document or feel free to contact us.
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basic information
【Steps】 <Step 1: Visualization of Operations> ■ Visualize business processes, information flow, and operational challenges ■ Clarify the current situation of the customer <Step 2: Proposal and Verification of Measures> ■ Develop improvement measures based on the visualized challenges ■ Advance verification and improvement while gaining agreement from on-site personnel <Step 3: Ongoing Support for Measures> ■ Regularly analyze improvement results ■ Support the continuous improvement of measures *For more details, please refer to the PDF document or feel free to contact us.
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Applications/Examples of results
"Are you facing any of these issues?" - Tasks have become dependent on specific individuals, and many operations can only be understood by asking veterans. - The same troubles keep occurring repeatedly. - VOC (Voice of Customer) is not being utilized for product or service improvement. - There are differences in response quality depending on the person. - Necessary information, such as manuals and past trouble collections, exists but is not organized and cannot be utilized. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Accela Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower business operations with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," to expand and accelerate our customers' businesses.