Full disclosure of 'Knowledge Utilization Techniques' to accelerate remote shifts in call centers.
Proposal for Solutions to the Challenges of "Management" and "Quality Control" <Live Streaming Seminar Available>
In the transition to telework for call centers, challenges related to management, such as education and training, motivation management, as well as quality control issues stemming from shift work and escalation responses, often become barriers that make it difficult to proceed with implementation. In this seminar, we will focus on these "management challenges" and "quality control challenges" and propose solutions from the perspective of knowledge utilization. *For more details, please refer to the PDF materials or feel free to contact us.*
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【Live Streaming Seminar】 Optimize Knowledge Management with Generative AI! A New Common Sense for Call Center Managers ▼Details & Registration Here▼ https://info.solutiondesk.jp/seminars/202502faq The immediate effectiveness of new employees and daily management operations in call centers are significant challenges for many managers. We hear that many centers still rely on individual skills and know-how for handling inquiries. We will present practical methods to solve call center issues using generative AI and knowledge across the following four themes: □ Achieving early effectiveness of new employees by utilizing existing knowledge with AI □ Two-step automated FAQ generation using AI □ Benefits of integrating web information with AI chatbots □ Mechanisms for utilizing knowledge to draw out veterans' tacit knowledge and prevent dependency We hope you take this opportunity to join us. <Overview> Date: February 13, 2025 (Thursday) 11:00 AM - 11:40 AM Format: Online (Zoom) Organized by: Accela Technology Participation Fee: Free Contact: Accela Technology Seminar Office
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For more details, please refer to the PDF document or feel free to contact us.
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Accela Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower business operations with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," to expand and accelerate our customers' businesses.