Knowledge Management: Improving the Quality of Support Department Responses and Streamlining Operations
Introduction of a case study for Ishida Co., Ltd., which is utilizing our services to improve the quality of support in the field and enhance operational efficiency.
We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Ishida Co., Ltd., which boasts a high domestic market share in the weighing and packaging industry, with 126 years of establishment. The company, which proposes systems and solutions that build the "food infrastructure" with core technologies in "weighing," "packaging," "inspection," and "labeling," utilizes "Accela BizAntenna" to improve the quality of responses in their call center and field support, as well as to enhance operational efficiency. [Case Overview] ■ Ishida Co., Ltd. ■ Business Description - Sales of general weighing instruments, POP systems, automatic packaging pricing machines, logistics systems, electronic shelf label systems, X-ray foreign object detection machines, etc.
Inquire About This Product
basic information
For more details, please refer to the PDF document or feel free to contact us.
Price range
Delivery Time
Applications/Examples of results
For more details, please refer to the PDF document or feel free to contact us.
catalog（4）
Download All Catalogs![[Accela Case Study] Ishida Co., Ltd.](https://image.www.ipros.com/public/catalog/image/01/303/528514/IPROS34316022388756869101.jpeg?w=120&h=170)
![[Accela Case Study] Nichiban Co., Ltd.](https://image.www.ipros.com/public/catalog/image/01/f2f/667478/IPROS38343825377697476928.jpeg?w=120&h=170)
News about this product（1）
Company information
Accela Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower business operations with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," to expand and accelerate our customers' businesses.