Knowledge Management: Improving the Quality of Support Department Responses and Streamlining Operations

Introduction of a case study for Ishida Co., Ltd., which is utilizing our services to improve the quality of support in the field and enhance operational efficiency.

We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Ishida Co., Ltd., which boasts a high domestic market share in the weighing and packaging industry, with 126 years of establishment. The company, which proposes systems and solutions that build the "food infrastructure" with core technologies in "weighing," "packaging," "inspection," and "labeling," utilizes "Accela BizAntenna" to improve the quality of responses in their call center and field support, as well as to enhance operational efficiency. [Case Overview] ■ Ishida Co., Ltd. ■ Business Description - Sales of general weighing instruments, POP systems, automatic packaging pricing machines, logistics systems, electronic shelf label systems, X-ray foreign object detection machines, etc.

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