Post-complaint recovery | rebuild trust after a delivery defect
After a complaint, many representatives hesitate to visit. The more distance they keep, the deeper the distrust runs. Sales Innovation Salon is clear about the role: root cause analysis belongs to quality assurance, and sales conveys the facts. STEP01 establishes a posture that does not blur responsibility. STEP02 drills separating apology from explanation. STEP03 sets the recovery route as a standard. Resolving the fault lies outside; how you deal with the customer does not.
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基本情報
■For: Post-complaint recovery training ■Who it is for: Representatives handling post-delivery problems, and departments working with quality assurance ■Curriculum: STEP01 Sales mindset and buyer psychology / STEP02 Separating apology from explanation / STEP03 Standardising the routine ■Format: Weekly lessons over 3 months with a knowledge specialist ■Pricing: B2B 1,200,000 JPY per person (ex tax) ■Notes: Includes strategy rebuilt with behavioural analysis patterns
価格情報
B2B plan: 1,200,000 JPY per person (excluding tax), weekly sessions over 3 months. Three participants is 3,600,000 JPY, developing three in-house sales instructors. Individual 1-on-1 and group plans available.
納期
用途／実績例
・When you want the first response and visit designed after a delivery defect ・When you want the interim state of a root cause investigation conveyed accurately ・When you want engineering or quality assurance joining visits with clear roles ・When you want terms confirmed and the relationship rebuilt after resolution ・When you want the response recorded and shared across the department ・When you want the response routine handed to the department by trainers
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企業情報
アカメディアは、「クリエイティブ × テクノロジー」を柱に、 各領域の専門アソシエイツが集うプロフェッショナル集団です。 商品やサービスの企画・制作から発信まで一貫して手がけ、 未来型の価値体験を日本から届けています。
