Customer success sales training | prevent churn and upsell
Support is thorough and yet terms get cut at renewal. An upsell sounds like a pitch. Customer success needs support and proposals held together. Sales Innovation Salon brings the sales playbook to your customer success team. STEP01 covers buying psychology and research, building the habit of spotting the next problem from usage data. STEP02 covers discovery, presentation structure, objections and closing, so renewals run as a dialogue. STEP03 reproduces the playbook. Lessons run weekly over 3 months.
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基本情報
■Who it is for: customer success staff and anyone responsible for renewals ■Curriculum: STEP01 Mindset and fundamentals (buying psychology, research) STEP02 The win rate playbook (discovery, presentation, objections, closing) STEP03 Reproducing results and passing them on as an instructor ■Format: weekly lessons over 3 months ■Pricing: B2B (companies and organisations) 1,200,000 JPY per person (ex tax) ■Also available: individual 1-on-1 and group plans, with renewal meeting exercises
価格情報
B2B plan: 1,200,000 JPY per person (excluding tax), weekly sessions over 3 months. Three participants is 3,600,000 JPY, developing three in-house sales instructors. Individual 1-on-1 and group plans available.
納期
用途／実績例
・When you want churn signals caught long before the renewal date ・When you want upsell and cross-sell to stop depending on temperament ・When you want strong support teams measured on revenue contribution ・When you want the split between customer success and sales clarified ・When you want renewal meeting quality levelled across a subscription business
カタログ（1）
カタログをまとめてダウンロード
企業情報
アカメディアは、「クリエイティブ × テクノロジー」を柱に、 各領域の専門アソシエイツが集うプロフェッショナル集団です。 商品やサービスの企画・制作から発信まで一貫して手がけ、 未来型の価値体験を日本から届けています。
