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The "CS Specialist Certification" is a private qualification exam that systematically organizes Customer Satisfaction (CS) theoretically and measures the level of understanding of CS theory and practical techniques. Those who pass the "Basic Level" are able to theoretically analyze customer satisfaction, think creatively about specific customer interactions aimed at improvement, and take action. Additionally, they can incorporate "awareness" into information gathering within marketing activities. 【Evaluated Abilities】 ■ Basic customer interaction skills necessary for service front personnel ■ Level of problem-solving skills understood through corporate activities ■ Understanding of the system of CS theory and recognizing that CS is a management strategy, as well as the ability to logically consider changes in the social environment, customer rationality, and benefits. *For more details, please refer to the related links or feel free to contact us.
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【Testing Method】 ■ Written exam conducted online (knowledge and listening questions) *Multiple choice answers ■ Practical exam (conducted via phone) *Note: The written exam is limited to computers with internet access. *For more details, please refer to the related links or feel free to contact us.
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【Trends of Examinees (Excerpt)】 <Industry> ■ Finance, Telecommunications & Energy, IT-related, E-commerce, Construction & Real Estate & Building Management, Others *For more details, please refer to the related links or feel free to contact us.
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We offer services and programs that design the future of people, work, and services. We are committed to training personnel who can make change a part of their work and to building services that enhance customer value through our training and consulting businesses. Please feel free to contact us if you have any inquiries.
