Only candidates who fully understand the necessity of CS management can pass!
The "CS Specialist Certification" is a private qualification assessment that systematizes Customer Satisfaction (CS) theoretically and measures the level of understanding of CS theory and practical techniques. The "Literacy Expert Level" enables individuals to propose service innovation within the company based on CS design in corporate activities. Additionally, by introducing CS management methods, it allows for the provision of information and recommendations to management based on that foundation. 【Evaluated Abilities】 ■ Acquire knowledge to reflect CS as a business strategy in business management as a leader or responsible person in departments involved in promoting CS. ■ Measure the ability to explain and utilize the necessity of CS improvement and CS management. *For more details, please refer to the related links or feel free to contact us.
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basic information
【Examination Method】 ■ Written questions (knowledge and listening questions) conducted online ※ Multiple choice answers ■ Descriptive questions (answers submitted via email) *For more details, please refer to the related links or feel free to contact us.
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Applications/Examples of results
【Recommended for the following people】 ■ Have been transferred to the Customer Success Promotion Department ■ Have become the head of the Customer Success Promotion Department ■ Have become the Customer Success representative in the sales or technical department *For more details, please refer to the related links or feel free to contact us.
Company information
We offer services and programs that design the future of people, work, and services. We are committed to training personnel who can make change a part of their work and to building services that enhance customer value through our training and consulting businesses. Please feel free to contact us if you have any inquiries.
