Certification of the ability to promote future creation through the realization of CS! Contributing to the maximization of customer value.
The "CS Specialist Certification" is a private qualification examination that theoretically systematizes Customer Satisfaction (CS) and measures the degree of mastery of CS theory and practical techniques. Those who pass at the "Specialist Level" are capable of constructing CS measures that can adapt to changes in a company's business model and embody "CS" as a professional competency. Additionally, they can explain customer evaluations of their company's perceived quality from a deep understanding of the customer perspective to management and can prepare reports. 【Evaluation Capabilities】 ■ Clearly understand the definition of service ■ Evaluate the ability to devise designs and promotion methods for CS measures ■ Specifically design contributions to corporate performance through CS promotion ■ Measure the ability to visualize the results of CS *For more details, please refer to the related links or feel free to contact us.
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【Testing Method】 ■Submission of Assignments: 3 times (In the case of skipping levels for Basic or Professional without taking the exam, this includes written, practical, and oral questions.) *For more details, please refer to the related links or feel free to contact us.
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【Trends of Examinees (Excerpt)】 <Industry> ■ Finance, Telecommunications & Energy, IT-related, E-commerce, Construction & Real Estate & Building Management, Others *For more details, please refer to the related links or feel free to contact us.
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We offer services and programs that design the future of people, work, and services. We are committed to training personnel who can make change a part of their work and to building services that enhance customer value through our training and consulting businesses. Please feel free to contact us if you have any inquiries.
