Understand the basics of service innovation and customer satisfaction design, and be able to handle high-difficulty complaints!
The "CS Specialist Certification" is a private qualification examination that systematically organizes Customer Satisfaction (CS) theoretically and measures the level of understanding of CS theory and CS practical skills. Those who pass at the "Professional Level" are capable of providing guidance on enhancing the semantic and functional value in practical settings, as well as instructing on CS plus techniques and practices related to empathy, dialogue, proposals, and consensus in the sales process, including actions in indirect departments. The target customers for interactions are set as "companies and organizations." 【Abilities Assessed】 ■ Ability to explain CS as a management strategy to all employees as a CS promotion leader ■ Mastery of methods to guide CS actions that contribute to performance and enhance customer value ■ Ability to design CS practical actions that increase customer value *For more details, please refer to the related links or feel free to contact us.
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【Examination Method】 ■ Written test (knowledge and listening questions) conducted online *Multiple choice answers ■ Practical test (conducted via phone) ■ Oral test (conducted via phone) *Note: The written test is limited to computers with internet access. *For more details, please refer to the related links or feel free to contact us.
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【Trends of Examinees (Excerpt)】 <Industry> ■ Finance, Telecommunications & Energy, IT-related, E-commerce, Construction, Real Estate & Building Management, Others *For more details, please refer to the related links or feel free to contact us.
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We offer services and programs that design the future of people, work, and services. We are committed to training personnel who can make change a part of their work and to building services that enhance customer value through our training and consulting businesses. Please feel free to contact us if you have any inquiries.
