Case Study 001: Verbalizing the "vaguely inconvenient" issues faced by HR and General Affairs. A case of organizing challenges and proposals. Client in the fresh food retail industry with approximately 200 employees.
"Somehow inconvenient" will inevitably become a "visible cost" if left unattended.
When small inconveniences and anxieties accumulate in the HR and general affairs field, they manifest as a significant burden during peak times at the end and beginning of the month. This time, we will introduce the process of a fresh food sales company with about 200 employees that articulated this vague discomfort and took the first step.
When we articulate "somehow inconvenient"...
The company's challenges were clear:
1) Managing attendance with paper time cards requires a lot of effort for aggregation and Excel transcription.
2) Transcription errors undermine the reliability of payroll data, and inquiries about remaining paid leave require opening Excel each time for confirmation, increasing the workload on-site.
3) Low IT literacy creates psychological resistance to the introduction of new systems, acting as a barrier.
Information from iBP
To organize "where to start," we first clarified priorities. The conclusion is simple.
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