[Case Study] Improving Business Efficiency through the Realization of Desired Features and Inquiry Management
Case Study of IEGAO Co., Ltd.
Not only can the requested features be realized, but also more convenient functions such as managing inquiry emails from the landing page have become available.
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basic information
Dear IEGAO Co., Ltd., We are engaged in the sale of custom-built homes under the "IEGAO" brand.
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Applications/Examples of results
▼What was the background and process of the implementation? With the launch of a new business, we considered a inquiry management tool. We established essential requirements for managing inquiries received via the website, phone, and email, as well as for introducing and sharing information with franchisees and managing progress. We conducted database creation and setup under G.FLEX support during a three-month free trial and determined it was suitable for business use. The trial environment was then transitioned to the production environment. ▼What is the situation after implementation? We have realized the desired features, and inquiries from the landing page can now be automatically captured via email. In the future, we plan to build a system that allows franchisees to share their strengths by matching with each other and mutually checking lists.
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Company information
Our company is structured around two main pillars: the development of our own IT products (product business) and the provision of IT system development and operation services for individual customers (solution business). The goal of the product business is to provide customers with the economic benefits of scale through productization. On the other hand, the solution business identifies the overall needs related to IT services and feeds that back into our own products, creating synergy between the two businesses. In recent years, new technologies such as AI and IoT have garnered attention. We aim to create innovative services within this era, contributing to the expansion of our customers' profits, market growth, and regional economic development.
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