[Representative Dialogue] Active in the Support Department! The Potential of F-RevoCRM
Strengthening the support system by providing a "portal site" where customers can check the progress status.
We would like to introduce a case study of Hirokei Co., Ltd. implementing "F-RevoCRM." Prior to the system implementation, the company managed inquiries using Excel and Access management ledgers, but they did not have a management system in place to respond to all inquiries smoothly. Therefore, they introduced our system. It allows for centralized management of inquiries to ensure that there are no oversights in responses, and additionally, we provided a portal site to visualize the progress for customers. 【Case Overview】 ■ Purpose: Strengthening the support system ■ Usage: Management of customer inquiries related to the system 【Implementation Results】 ■ Centralized management of inquiries to ensure no oversights in responses ■ Provided a portal site to visualize progress for customers ■ Created content similar to an FAQ page, allowing customers to resolve their own questions by accumulating knowledge of inquiry content within the company ■ Eliminated dependency on specific individuals in business operations *For more details, please refer to the PDF document or feel free to contact us.
- Company:シンキングリード 東京本社、大分オフィス
- Price:10,000 yen-100,000 yen