[Representative Dialogue] Active in the Support Department! The Potential of F-RevoCRM
F-RevoCRM
Strengthening the support system by providing a "portal site" where customers can check the progress status.
We would like to introduce a case study of Hirokei Co., Ltd. implementing "F-RevoCRM." Prior to the system implementation, the company managed inquiries using Excel and Access management ledgers, but they did not have a management system in place to respond to all inquiries smoothly. Therefore, they introduced our system. It allows for centralized management of inquiries to ensure that there are no oversights in responses, and additionally, we provided a portal site to visualize the progress for customers. 【Case Overview】 ■ Purpose: Strengthening the support system ■ Usage: Management of customer inquiries related to the system 【Implementation Results】 ■ Centralized management of inquiries to ensure no oversights in responses ■ Provided a portal site to visualize progress for customers ■ Created content similar to an FAQ page, allowing customers to resolve their own questions by accumulating knowledge of inquiry content within the company ■ Eliminated dependency on specific individuals in business operations *For more details, please refer to the PDF document or feel free to contact us.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, including general applications such as customer information management and sales support, as well as specific needs in the medical industry for managing patient information and in the real estate industry for managing property information, allowing for flexible customization tailored to corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all business operations related to customers, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable customization that best fits the user's business and environment. Additionally, data integration with other systems via API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for both on-premise and cloud environments according to needs, expanding the choices for implementation methods. - Reliable Support System: Provides support tailored to the company's operations from implementation to operation. Comprehensive support is available for first-time implementations, ensuring peace of mind.
Price information
■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
P2
※For F-RevoCRMCloud, you can start using it as soon as the same day with an application made online.
Applications/Examples of results
■Case Studies - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, thereby improving operational efficiency. - Medical Industry: At Yamato Clinic of the En'en Medical Corporation, the field operations of home medical care have been digitized using F-RevoCRM, enabling customer management up to the registration of electronic medical records. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, improving the speed and quality of customer responses. Case Studies ▶ https://f-revocrm.jp/instance/
catalog（4）
Download All Catalogs![[F-RevoCRM Implementation Case] Hirokei Co., Ltd.](https://image.www.ipros.com/public/catalog/image/01/092/628783/IPROS64142943402023087010.jpeg?w=120&h=170)
Company information
At Thinking Reed, we advocate for the realization of "smart business," which goes beyond general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, by also incorporating the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house production.