Aiming to improve customer satisfaction with the F-RevoCRM customer portal!
F-RevoCRM × Customer Portal
Unifying customer touchpoints online with F-RevoCRM × Customer Portal.
The customer portal feature of F-RevoCRM is a function that automatically generates a dedicated website for customers. It transforms traditional communication methods such as phone calls and faxes into a web-based format, enabling efficient customer support. Customers can access the information they need anytime, 24/7, allowing them to receive support without being constrained by time. Additionally, by providing FAQs and support information, it creates an environment where customers can resolve issues on their own, which is expected to enhance customer satisfaction. By utilizing the customer portal feature of F-RevoCRM, companies can achieve greater efficiency and quality in customer interactions, thereby increasing customer satisfaction.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, such as general applications like customer information management and sales support, as well as specific needs in industries like healthcare for managing patient information and real estate for managing property information, allowing for flexible customization tailored to corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable customization that is optimal for users' operations and environments. Additionally, data integration with other systems through API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for either on-premises or cloud environments according to needs, expanding the choices for implementation methods. - Reliable Support System: Provides support tailored to corporate operations from implementation to operation. Comprehensive support is available for first-time implementations, ensuring peace of mind.
Price information
■F-RevoCRM Cloud Edition Monthly License (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-Revo CRM Enterprise Edition. *There is no license fee for customer portal users.
Price range
P2
Delivery Time
※For F-RevoCRMCloud, you can start using it as early as the same day with an application made online.
Applications/Examples of results
■Implementation Examples - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to electronic medical record registration. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Implementation Examples ▶ https://f-revocrm.jp/instance/
Detailed information
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F-RevoCRM "Customer Portal" design and functionality significantly improved.
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F-RevoCRM × Customer Portal
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Customer portal dashboard
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which goes beyond general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, by also incorporating the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house production.