Support team sales training | turn enquiries into renewals
Support desks hear the candid views sales never gets: it is hard to use, our team changes next year. Churn signals surface here first. Sales training for support teams from Sales Innovation Salon turns contact with existing customers into continued use and extra proposals. STEP01, buyer psychology, reads the anxiety behind an enquiry. STEP02 applies questioning inside short interactions so renewal timing surfaces naturally. Lessons run weekly over 3 months, and STEP03 makes the approach the team standard.
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基本情報
■For: companies wanting sales training for support teams ■Contents: STEP01 buyer psychology / STEP02 the golden ratio of questioning inside live support / STEP03 embedding handover and a consistent style ■Format: weekly lessons over 3 months, in-house specialists ■Pricing: B2B 1,200,000 JPY per person, ex tax; 1-to-1 and group plans quoted ■Materials: enquiry histories, FAQs and recorded churn reasons ■Also: we design how support passes intelligence to sales
価格情報
B2B plan: 1,200,000 JPY per person (excluding tax), weekly sessions over 3 months. Three participants is 3,600,000 JPY, developing three in-house sales instructors. Individual 1-on-1 and group plans available.
納期
用途／実績例
・When you want higher response quality on the help desk ・When you want usage checked and renewal proposed in good time ・When you want needs found in enquiries passed to sales ・When you want a customer success team trained from scratch ・When you want maintenance staff proposing on site ・When you want conversations that catch churn signals early ・When you want further use suggested during onboarding ・When you want field requests organised and shared internally
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企業情報
アカメディアは、「クリエイティブ × テクノロジー」を柱に、 各領域の専門アソシエイツが集うプロフェッショナル集団です。 商品やサービスの企画・制作から発信まで一貫して手がけ、 未来型の価値体験を日本から届けています。
