[Feature Introduction] Enhances reporting accuracy with the name dictionary and response cards.

Prevent misunderstandings of company names and contact person names. Support operator responses with pre-registration.

When considering a telephone answering service, a common concern is whether "an outside person can accurately understand what is being said." At 'fondesk', we offer supplementary features to enhance the accuracy of reports. The "Name Dictionary" is a feature that allows you to register up to 10 difficult-to-understand names or organization names. If there are multiple employees with the same last name, registering their full names ensures that the operator can inquire about their first names before reporting. The "Response Card" is a feature that allows you to register information that can assist the operator in their responses. For example, by registering service names, product names, or former company names that are operated separately from the company name as "alternative names for the contact point," calls directed to those names can be handled smoothly. [Examples of information you can register] ■ Full names (in kanji and phonetic reading) of employees with the same last name ■ Difficult-to-understand department or organization names ■ Service names or product names operated separately from the company name ■ Former company names before a name change *For more details, please refer to the related links or feel free to contact us.

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