We will handle inquiries from reception to response all at once. An AI will draft the reply, which will be reviewed and sent by a person.
ZenNage CS is a customer support outsourcing service where AI creates response proposals, which are then reviewed and approved by a specialist operator before being sent. We handle everything from receiving emails, inquiry forms, LINE official accounts, to site chat responses. There is no need for your customers to log in or perform any settings. We create response proposals based on FAQs and past response history, and we will continue to reflect the history after operations begin. For cases that require judgment, we will connect you to your company according to the established rules. We also offer options for industries that require careful expression, such as cosmetics and health foods.
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basic information
【Support Channels】 Email / Inquiry Form / Official LINE Account / Site Chat (Other tools will be handled individually) 【Types of Support Provided】 Questions about products, confirmation of delivery and deadlines, acceptance of returns and exchanges, changes or cancellations of subscription services, changes to order details, initial handling of complaints 【Scope of Support Not Provided】 Initial handling of phone calls, final approval of refunds, physical handling of inventory, decisions related to public relations and reputation 【Support Hours】 During weekdays, responses will be sent after confirmation by an operator. During nights and holidays, AI will provide initial responses, and an operator will confirm them on the next business day. 【Reporting】 Daily (number of cases handled, breakdown, special notes) / Weekly (summary and customer feedback) / Monthly (status of support and improvement proposals)
Price information
Monthly fixed fee, no usage-based charges Up to 300 cases/month: 80,000 yen (excluding tax) For more than that, please request a quote. Initial setup is separate.
Delivery Time
※FAQ will operate after organizing past records, connecting channels, and aligning response criteria.
Applications/Examples of results
【For those who】 - Spend time every day responding to inquiries - Experience a drop in the quality of responses when the person in charge leaves - Have first responses halted during nights and holidays 【Implementation Process】 Consultation → Confirmation of scope and operational conditions, and contract → Organization of FAQs and past history, channel connection, alignment of response standards → Start operation 【Actual Measurements in Our Company】 In our own operations at wren, email processing that used to take 1-2 hours every morning has been reduced to 3 minutes. *This is a measurement from wren's own operations and not the results from client companies.
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Company information
Wren Inc. is a company that provides a SaaS platform to support the growth of D2C brands. We eliminate the "constraints" of D2C operations, such as personalized operations and complex data management, through engineering. We streamline various on-site tasks to the utmost simplicity, creating an environment where brands can focus all their resources on the "customers" and "products" they should be passionately engaging with.
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