From the front to the door of the guest room. Amenities and deliveries are brought without staff assistance.
This is a solution that automates the transportation of guests' luggage (robot porter), room service, and amenity delivery within hotels and inns using two types of robots. By loading luggage and amenities onto the robots at the front desk or in the back office and simply entering the room number, the robots can depart. The delivery robot "James mW II" physically presses the elevator button with its robotic arm, ascends to the guest room floor, and delivers the items to the door. If a storage robot "W-Station" is also installed, it can automate the receipt and storage of packages addressed to guests. Since there is no need for elevator renovations or wiring work, it can be introduced into operating hotels without any modifications. This eliminates the need for staff to make repeated trips to guest rooms.
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basic information
■Configuration Robots Delivery Robot James mW II Carries packages and operates the elevator with a robotic arm to move between floors. Delivery Storage Robot W-Station (optional) Receives packages addressed to guests, sorts and stores them, and hands them over to the delivery robot. Charging Dock ■Operation Flow (Example of Room Service) 1. Staff loads packages, amenities, and room service items onto the robot. 2. Input the room number and depart. 3. James moves to the guest room floor via the elevator, and the staff returns to their duties. 4. The guest receives the items at the door. ■Building Requirements Elevator: No renovation needed (physical operation with a robotic arm). Compatible with communication integration methods. Corridor Width: Minimum 80cm / Can operate on steps up to 3cm and slopes up to 7°. Power Supply: 110V, 220V / Communication: LTE, Wi-Fi ■Process Until Implementation On-site survey → Configuration decision → Production and quality inspection (approximately 10 weeks) → Installation (approximately 2 weeks)
Price information
We will provide an individual estimate based on the number of guest rooms, floors, and delivery robots. A phased implementation from the proof of concept is also possible. Please contact us for more details.
Delivery Time
※We will determine the structure after conducting an on-site survey and measurements. It takes about three months from contract to the start of the service.
Applications/Examples of results
■Usage Scenarios 1. Robot Porter Carries guests' luggage from check-in to their rooms. 2. Room Service Delivers food and beverages from the front desk or kitchen to the door of the guest room. 3. Amenities and Supplies Delivery Responds to requests for towels, water, and supplies without staff having to move. 4. Delivery of parcels addressed to guests in front of their rooms (when W-Station is installed). ■Related Demonstration Achievements While implementation in hotels is forthcoming, we have conducted a joint demonstration with Yamato Transport and Nomura Real Estate under the same conditions of "in-house delivery across elevators" at four locations in the Tokyo area (three tower apartments and one office building). A total of 1,096 deliveries were made, with an average delivery time of 7 minutes and 56 seconds, achieving a 98% reduction in labor hours for delivery operations. ■Recruiting Demonstration Partners We are looking for businesses interested in implementing demonstrations in hotels and inns.
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Company information
Our company provides a new and convenient spatial experience that automatically moves various logistics through robots. We offer a convenient and innovative spatial experience where robot delivery personnel ship all products to the front door, adding significant value to the space. We achieve both security and convenience for residents, providing a safer and more convenient spatial experience.
![[Information] Delivery Robot 'SC CAPION'](https://image.www.ipros.com/public/product/image/92f/2001241122/IPROS31472671857121872519.png?w=280&h=280)