AI Voice Reception for Rental Management | Automating Property Identification with QR Code Installation

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Call Point System

last updated：Mar 19, 2026

ケイマックス

Just scan the QR code in the room. The AI will instantly identify the property and room number, eliminating any communication loss with the tenants.

We will automate the most time-consuming task in rental management call handling, which is "confirming the property name and room number," through the integration of AI and QR codes. By digitizing the connection between tenants and management companies, we will dramatically improve the quality and speed of first response. 【Solution Features to Streamline Management Operations】 - Automatic identification of property and room number via "QR Call" By simply calling from a QR code near the kitchen or equipment, AI identifies the property information simultaneously with the incoming call. This eliminates the time loss of "asking for the address" over the phone and "manually searching for the property" while handling the call. - AI automatic hearing based on location awareness Based on the identified property information, AI naturally inquires about "what the trouble is." It transforms vague reports into organized data. Accurate pre-understanding prevents unnecessary on-site checks and "false alarms (misdirected urgent responses)." - Immediate action through notifications and data integration The reception details are instantly transcribed and notified to management systems, etc. Since AI handles the first reception, there is no need to take notes. Based on the accumulated information, arrangements with partner contractors can be completed smoothly.

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basic information

1. System Architecture Delivery Method: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-time Communication) Location Identification Method: QR code integration, integration with dedicated telephones (e.g., Lucatel), integration with dedicated IP terminals (linking to site ID), Caller ID mapping *GPS satellites are not used; location is identified by linking to pre-registered site information 3. Security and Reliability Authentication Features: Login ID/password authentication, permission management (Administrator/Operator) Data Protection: Encryption of communications, regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring

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Applications/Examples of results

- Reception of issues in common areas of the apartment Reported via the QR code on the bulletin board. AI identifies the location and conducts detailed inquiries about issues such as "burnt-out light bulbs" or "abandoned bulky waste." The person in charge can grasp the situation with accuracy close to that of an on-site inspection while remaining in the office. 【Q&A】 Q: Is there a risk of incorrect property names or room numbers being communicated? A: No, there is not. The QR code retains a unique ID for each property and room number, eliminating miscommunication from residents or staff, allowing for 100% accurate location identification. Q: Is system modification required for implementation? A: No, it is not. You can start operations simply by registering the property list and placing the issued QR codes. This enables the digital transformation of management tasks at a low cost while maintaining the existing phone numbers.