Improving safety and visibility through the use of online appointment scheduling! A new case of ICT implementation at government service counters.
The Chiba City Ward Office has introduced the 'EPARK Queue Management System' at the resident information and insurance pension reception counters. From the perspective of visitors, we selected highly visible display devices, considering how easily noticeable it is when their number is called after they have taken a ticket and are waiting at the counter. By installing the monitor directly above the ticket machine, we believe the display has become very easy to understand for everyone. Additionally, we have installed display devices for staff as well, allowing employees other than those at the reception counter to quickly grasp how many people are waiting at a glance, creating an environment where support can be provided immediately during busy times. By utilizing the department management function (a feature patented by EPARK) to manage queues by flow, we can now check the waiting status for each counter at a glance, significantly improving the operational efficiency for staff. [Installed Equipment] ■ Queue Management & Reservation System 'EPARK' *For more details, please refer to the related links or feel free to contact us.
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【Points of Innovation in Implementation】 ■ When my number comes up, I focused on how to make it easily noticeable and selected a display device with high visibility. ■ By installing the monitor directly above the ticket machine, the display became very easy to understand for everyone. ■ Display devices were installed not only for visitors but also for staff, allowing all employees, not just those at the service counters, to quickly grasp how many people are waiting at a glance. ■ An environment was established where support can be provided immediately during busy times. ■ By utilizing the department management function (a feature patented by EPARK) to manage lines according to flow, the waiting status at each service counter can be checked at a glance, significantly improving staff efficiency. *For more details, please refer to the related links or feel free to contact us.
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For more details, please refer to the related links or feel free to contact us.
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EPARK Gourmet is engaged in a business that connects dining industry operators, primarily in the restaurant sector, with customers who utilize their services. We aim to turn fleeting moments into joy. While we often share meals with family, friends, and loved ones without a second thought, each of those days is a priceless moment. We believe that if our services can serve as a bridge between food and people, increasing joy and smiles, we can also contribute to revitalizing the dining industry and the economy. To ensure that more people can experience joy and happiness through our services, EPARK Gourmet will continue to grow in the future.
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