Start in as little as one week: Are you feeling overwhelmed by handling complaints? AI manages initial responses | Reducing operator burden | Call Point
AI handles incoming calls from auto phones and QR codes, reducing the burden of receiving calls for parking lot operations. - 24/7 AI first reception Regardless of late nights or holidays, the AI operator responds immediately to all incoming calls. - Automatic identification of properties and equipment Simultaneously with the incoming call, it determines "which parking lot and which equipment." This eliminates the hassle of confirming the location. - Summary notifications to shorten hearing time Summarizes the request and notifies the management screen. Operators can start responding with an understanding of the content. - One-click access to management tools Links URLs for property management, remote control, IP cameras, etc. Instantly launches necessary tools to accelerate on-site response. - Achieving cost reduction and quality improvement By enhancing call reception efficiency, it keeps operational costs down while ensuring quick responses to users.
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basic information
1. System Architecture Provisioning Type: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-time Communication) Location Identification Method: QR code integration, integration with dedicated telephones (e.g., Lucatel), integration with dedicated IP terminals (linked to site ID), Caller ID mapping *Location is determined by linking to pre-registered site information without using GPS satellites. 3. Security and Reliability Authentication Features: Login ID/Password authentication, Permission management (Administrator/Operator) Data Protection: Encryption of communications, Regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring
Price information
Negotiable
Delivery Time
P4
※*Under normal circumstances, operations can begin approximately 1 to 2 weeks after the contract is signed.
Applications/Examples of results
Issues with coin parking/bike parking payment machines, abnormalities with gates and locking plates, usage instructions, and handling calls during nighttime and holidays. There are challenges such as taking time to confirm locations, difficulty in securing personnel for late-night responses, and employee turnover due to operator workload and customer harassment. We will improve operations by automating initial reception and reducing response times.
Detailed information
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Incoming calls from Auto Phone/QR Call are initially handled by AI. The property is automatically identified at the moment of the call, allowing the operator to start addressing the issue from the resolution phase.
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Check the transcription, summary, and classification of reception details on the management screen. You can centrally manage the status of responses, including past history.
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Register important URLs such as property information, remote control, and IP cameras, and access the necessary screens with one click. This reduces the hassle of searching, logging in, and switching screens.
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You can visualize incoming call trends on the dashboard and use it for operational improvements (staff allocation, FAQ development, and identifying issues by property).
Line up（4）
| Model number | overview |
|---|---|
| Lukatel CML-200 | Auto phone terminal for parking lots and bicycle parking areas. Simply lift the receiver to connect directly to the call center, automatically identifying the caller's location by the phone number of the terminal. It works in conjunction with Call Point to reduce the hassle of location verification. |
| Intercom CIT-200 | Robust intercom terminal. It provides a call interface tailored to the installation environment and can be combined with Call Point to streamline the inquiry process on-site. |
| Intercom Slim CIT-25S | A slim intercom designed for space-saving installation. It is easy to introduce even in limited spaces and standardizes inquiries on-site. |
| Telehub KWT-65 | Peripheral devices that support the connection and operation of on-site calls (selected based on operational configuration). We will optimize the configuration during the introduction of Call Point to match the existing environment. |
catalog（4）
Download All Catalogs![Call Point AI Call Center System [Parking]](https://image.www.ipros.com/public/catalog/image/2090284/IPROS850170963858492665.jpeg?w=120&h=170)
Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
