Maximize LTV and revenue with cross-functional CRM reform in sales, marketing, and customer support!
Starting with the sharing of the management vision, we identify issues through competitive analysis and customer/process diagnostics. We provide one-stop support from defining loyal customers, designing KGI/KPI, segment-specific communication, to redesigning business flows and structures, and implementing CRM/MA. By integrating data across sales, marketing, and customer service, we implement strategies for upselling, cross-selling, and preventing cancellations. Through a hybrid approach of real and digital, we achieve maximization of customer assets and sustainable revenue growth. Additionally, real-time metrics visualized on dashboards support autonomous PDCA and the next growth investments. *For more details, please refer to the related links or feel free to contact us.*
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【Overview of CRM Strategy Formulation and Construction Consulting】 ■Research and Analysis ・Organize management issues and operational/IT-related challenges through interviews and other methods. ・Extract issues from management challenges and current operations, visualizing the bottlenecks in the processes. ■Goal Setting for Customer Creation ・Discuss the extracted current operations and the desired sales activities with top management and management teams. ・Redefine loyal customers based on the analysis. Establish growth steps for customers towards becoming loyal customers and set KPIs for achieving this. ■IT Concept and Operational Improvement Measures ・Identify the challenges to be addressed regarding the existing issues. ・Confirm the balance of requirements desired by management in the field and translate these into the To-Be vision. ・Design improvement measures from the perspectives of new customer creation, operational improvement, and productivity enhancement. *For more details, please refer to the related links or feel free to contact us.
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The leader's decisions have the power to change companies and transform society and the world. With the founding aspiration of "loving companies, walking alongside them, and serving their prosperity" in our hearts, we sincerely and sometimes sternly engage with love, harnessing the strength of our team to support those decisions. Moreover, filling companies around the world with success and creating a future together 100 years ahead is our unwavering value of contribution.
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