Significant reduction of after-call work (ACW) in the call center improves operational efficiency!
Here are examples of utilizing generative AI aimed at improving operational efficiency in customer support. Specifically, it can be used for automating and streamlining After Call Work (ACW) in call centers, delegating the input of interaction details, and automating routine tasks. By significantly reducing ACW in call centers, operational efficiency can be improved, and trouble response manuals can be created based on accumulated information. 【Utilization Details】 ■ Automate and streamline After Call Work (ACW) in call centers ■ AI takes over the input of interaction details, reducing the burden on operators ■ Utilize accumulated information in AI to enhance the speed and accuracy of customer interactions ■ Automate routine tasks to concentrate resources on more complex operations *For more details, please download the PDF or feel free to contact us.
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【Success Case】 ■ Raksul - Introduced customer inquiry routing and AI-based automatic email generation features - Reduced the number of representatives from 6 to 1 - Significantly improved response efficiency *For more details, please download the PDF or feel free to contact us.
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IceMiley Inc. is a company that proposes appropriate solutions to solve various challenges faced by businesses through AI. Our job is to connect companies that want to develop and sell AI products with those that want to implement AI and achieve digital transformation, bringing smiles to both sides. Additionally, we operate one of the largest portal media in the country that introduces suitable AI products for companies, referencing numerous implementation and utilization case studies.