We will organize the causes of ineffective telemarketing and provide specific improvement measures in a checklist format.
**Benefits** - Visualize failure factors and clarify improvement points - Maximize call effectiveness with efficient talk design - Increase reproducibility of results through the PDCA cycle 'PROBiZZ' is equipped with a feature that automatically visualizes stumbling points in telemarketing. It organizes data such as call content, number of calls, and response rates chronologically, allowing you to easily identify at which phase drop-offs occur. Furthermore, it provides benchmarks such as successful talk examples, optimal calling timings, and list accuracy, enabling anyone to replicate previously subjective improvements. Additionally, the checklist feature indicates specific improvement actions, such as refining lists and optimizing talk scripts, lowering the barriers to execution. Moreover, as improvement results are visualized immediately, the PDCA cycle is accelerated, leading to rapid enhancements in results. Through telemarketing improvements initiated by 'PROBiZZ', you can break through the limitations of individual dependency and establish a system where anyone can achieve results.
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basic information
For successful telemarketing, it is essential to visualize the causes. With 'PROBiZZ', metrics such as the number of calls made, response rates, and talk interruption rates are visualized, clarifying the priorities for improvement. Additionally, by comparing successful and unsuccessful calls, it becomes possible to extract effective talk patterns. This allows for a shift away from individualistic talking styles and the deployment of standardized scripts across the organization. Furthermore, the checklist feature that encourages improvement actions helps prevent forgetfulness in execution and enables continuous PDCA (Plan-Do-Check-Act) cycles. As a result, the reproducibility of outcomes increases, stabilizing the results of telemarketing. 【Strengths and Features】 ■ Automatic aggregation and analysis of call data ■ Checklist feature that encourages improvement actions ■ Ability to share successful talk patterns within the organization
Price information
If you are struggling with telemarketing not yielding results and are unsure of the reasons, or if there are too many points to improve and you don't know where to start, please take a look at the materials for 'PROBiZZ.' We provide a comprehensive introduction to improvement methods based on a specific checklist, along with case studies, offering actionable steps for immediate implementation.
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Applications/Examples of results
- In the logistics industry, the introduction of "PROBiZZ" has automated the aggregation of initial response rates and talk completion rates. By making talk adjustments according to an improvement checklist, the response rate increased by 15%. - In an IT service company, analyzing call content and list accuracy has stabilized the success rate by revising the priority of approaches, reducing the cost per call by approximately 20%. - In the education sector, a checklist for optimizing call time and the way topics are introduced has been implemented. Even newcomers can now reproduce results comparable to veterans in a short period.
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Company information
Engine Co., Ltd. offers the inside sales support service 'PROBiZZ' to structurally solve sales challenges for companies. Aiming to streamline the sales process and maximize results, customization tailored to corporate needs is possible. An experienced dedicated team handles everything from creating target lists to outreach and setting up business meetings. Through data-driven strategy design and KPI management, continuous improvement and reproducibility of results are achieved. Additionally, we support the visualization and analysis of sales activities by utilizing the latest tools and technologies. With a proven track record across various industries, we provide services backed by reliability and performance. Engine Co., Ltd. offers a new standard of sales support that realizes the "systematization" of sales and the "reproducibility" of results.