Explaining non-face-to-face communication techniques that achieve results in online sales through case comparisons.
**Benefits** - Achieve conversation design that builds trust even in non-face-to-face sales - Master speaking techniques that improve negotiation and closing rates - Strengthen proposal capabilities through data utilization that deepens customer understanding 'PROBiZZ' supports effective communication and presentation techniques to achieve results in non-face-to-face sales using data and logic. Based on the realities of online negotiations in the sales field, we systematize know-how for choosing words and designing information that resonates with the other party. In particular, we provide appropriate solutions to challenges unique to online interactions, such as difficulty in seeing faces and gauging emotional warmth. Our approach incorporates visualizing customer interests and reactions at each step of hearing, proposing, and closing. Additionally, through voice log analysis based on past negotiation histories, we can share and standardize successful talk patterns. A significant strength is enabling reproducible conversation design that does not depend on the skills of individual sales representatives. Furthermore, by understanding customers' areas of interest and anticipated questions in advance, we can lead to high-probability negotiations from the preparation stage. 'PROBiZZ' thoroughly supports sales techniques adapted to the non-face-to-face era with systems and data.
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basic information
In online sales, unlike face-to-face sales, there is less information obtained from "atmosphere" and "expressions," making it challenging to advance negotiations. At 'PROBiZZ,' we design conversation techniques and talk flows to draw out customer interest and move negotiations forward even in such situations. Through prior insight data analysis, we can organize the information that customers seek in advance, eliminating unnecessary elements in our communication. We visualize the flow from the initial contact to closing, guiding the conversation style and approach at each phase. Particularly effective are the innovations in "question design" and "proposal order" to build relationships even from stages where customer interest is low. By utilizing 'PROBiZZ' know-how, salespeople can gain trust as "salespeople who listen properly" from customers. Furthermore, it becomes easier to share successful cases among sales members, strengthening the negotiation skills of the entire organization without becoming reliant on individuals. Even in non-face-to-face settings, nurturing salespeople equipped with the "power to convey" and the "power to draw out" is the role of 'PROBiZZ.' 【Strengths and Features】 ■ Conversation support functions specialized for online sales ■ Talk design and preparation based on customer psychology ■ Enhanced reproducibility through standardization of conversation patterns
Price information
At "PROBiZZ," we provide support that combines conversational skills necessary for non-face-to-face sales with data-driven sales know-how. We offer optimal plans tailored to the scale of implementation and the challenges of the sales organization. We also have materials available that outline cost and implementation effects, so please feel free to request materials or contact us.
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Applications/Examples of results
- A sales representative who struggled with ice-breaking in online meetings improved their relationship-building skills at the beginning of negotiations by utilizing the talk design feature of 'PROBiZZ', resulting in a 120% increase in the negotiation conversion rate from the first contact. - In companies where discussions were not concluding during the closing phase of contract signing, the order of conversation and logical approach were standardized using 'PROBiZZ'. The overall closing rate for the team improved by 20%. - A company focused on remote sales resolved the issue of variability in speaking styles among members. By utilizing 'PROBiZZ's recording and analysis features, they established a common talk script, significantly improving customer satisfaction and negotiation speed.
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Company information
Engine Co., Ltd. offers the inside sales support service 'PROBiZZ' to structurally solve sales challenges for companies. Aiming to streamline the sales process and maximize results, customization tailored to corporate needs is possible. An experienced dedicated team handles everything from creating target lists to outreach and setting up business meetings. Through data-driven strategy design and KPI management, continuous improvement and reproducibility of results are achieved. Additionally, we support the visualization and analysis of sales activities by utilizing the latest tools and technologies. With a proven track record across various industries, we provide services backed by reliability and performance. Engine Co., Ltd. offers a new standard of sales support that realizes the "systematization" of sales and the "reproducibility" of results.