Case study of implementing F-RevoCRM to streamline call center operations.
F-RevoCRM
Visualizing the repair status from the call center to achieve prompt support response!
For companies aiming to improve the efficiency of their call center operations, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of its traditional customer management system, it aimed to enhance the operational capabilities of its call center and decided to implement F-RevoCRM, focusing on cost and support systems. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them by phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - The company was unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The implementation of F-RevoCRM brought about the following changes: - The amount of manageable information increased, expanding the usability of the system. - Smooth interactions with users were achieved through the addition of Kyuhen's unique features. - Support responses became faster, and system improvements were realized.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations such as general customer information management and sales support, as well as managing patient information in the healthcare industry and property information in the real estate sector, allowing for flexible customization to meet corporate needs. ▼ Features - Integrated Customer Management System: It streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Leveraging the characteristics of open source (OSS), it allows for customization that best fits the user's business and environment. Additionally, data integration with other systems via API connections is easily achievable. - Diverse Implementation Options: Whether in an on-premises environment or a cloud environment, it can be flexibly selected according to needs, expanding the options for implementation methods. - Reliable Support System: From implementation to operation, it provides support tailored to the company's business. There is ample support available for first-time implementations, ensuring peace of mind.
Price information
■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
P2
※For F-RevoCRMCloud, you can start using it as soon as the same day with an application made online.
Applications/Examples of results
■Implementation Examples - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this. This allows for centralized management of customer, equipment, and maintenance information, improving operational efficiency. - Medical Industry: At Yamato Clinic of the En'en Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, managing customer information up to electronic medical record registration. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Implementation Examples ▶ https://f-revocrm.jp/instance/ *We have prepared a related catalog titled 'F-RevoCRM Industry-Specific Implementation Case Collection,' so please take a look.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which goes beyond general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, by also incorporating the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house production.