The renewed version of F-Revo CRM, which significantly enhances the customer portal features, will be available starting December 4th.

Achieve rapid and high-quality after-sales service through centralized management of customer information!

We will introduce a case where the integration of the core system and F-RevoCRM has achieved the efficiency of after-sales service operations. For companies that have already implemented a core system, integration with CRM tools is essential for optimizing operations. F-RevoCRM boasts flexible customization and high integration capabilities, smoothly integrating the after-sales service process. ■Overview■ Due to structural reforms in the sales system, Company M could no longer continue using its existing sales management system. Aiming to improve the efficiency of after-sales service operations, they integrated F-RevoCRM with their core system via API. 1. Centralized Data Management With real-time synchronization of data between the core system and CRM, duplication and omissions of information have been eliminated. 2. Automation of Business Processes Through API integration, manual data entry and update tasks have been automated, significantly reducing work time. 3. Faster Customer Response Real-time data sharing has enabled quicker and more accurate responses to customer inquiries.

• Customer Support

Visualizing the repair status from the call center to achieve prompt support response!

For companies aiming to improve the efficiency of their call center operations, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of its traditional customer management system, it aimed to enhance the operational capabilities of its call center and decided to implement F-RevoCRM, focusing on cost and support systems. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them by phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - The company was unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The implementation of F-RevoCRM brought about the following changes: - The amount of manageable information increased, expanding the usability of the system. - Smooth interactions with users were achieved through the addition of Kyuhen's unique features. - Support responses became faster, and system improvements were realized.

• Customer Support

From equipment management to maintenance, achieve operational efficiency with F-RevoCRM!

Do you have any concerns regarding tasks such as facility management, equipment and machinery management, maintenance, and agency management? - Since customer information is managed in each department, it needs to be registered multiple times... - Internal sharing is not being done, leading to wasted time in sharing information with various departments... - It is not possible to grasp the progress of the manufacturing department... - Communication with external parties is done through phone and fax, making it difficult to understand the status of responses... F-RevoCRM can also be utilized for tasks such as facility management, equipment and machinery management, maintenance, and agency management. You can easily add information to be managed according to your company's operations, such as equipment and parts delivered to customers, inquiries, repair and inspection requests, and the response history of contractors and agencies, through the settings screen. We provide comprehensive one-stop support from implementation to establishment, leveraging the know-how gained from our experience in the manufacturing and construction industries!

• Customer Support

Based on practical experience in support companies and business companies, SBS Marketing Co., Ltd. provides consulting services related to marketing, sales promotion, and customer acquisition mainly in the BtoB (business-to-business) sector. On September 23, 2025 (Tuesday), they published a page titled "Easier to Optimize the Allocation of Management Resources!? 'Product Portfolio Management (PPM)'". 'Product Portfolio Management' allows for the optimal allocation of management resources by evaluating one's business along two axes: "market growth potential" and "market share," and classifying it into four quadrants. The page explains the benefits that can be realized by utilizing it, the two axes and four quadrants that make it up, and the associated risks. (Page Overview: Excerpts) ■ What is 'Product Portfolio Management'? ■ What can be achieved through 'PPM'? ■ Components of 'PPM' (vertical and horizontal axes) ■ Components of 'PPM' (four quadrants) ■ Two risks associated with 'PPM' (DL content only) ▼ For more details, please visit this page. https://sbsmarketing.co.jp/blog/ppm-2025-09/

An article has been published about the case of introducing the expense reimbursement system "Rakuraku Seisan" at TSP Corporation. ~ In the case of TSP ~ Before the introduction, there were challenges such as dealing with the "paper" sent from various locations and the reliance on specific individuals for the tasks. After the introduction, the input and checking of FB data, which used to take 2 to 3 hours, can now be completed in just 5 minutes. Additionally, the mindset of the accounting department, which was previously reliant on manual entry, has changed. [Case Overview] ■ Challenges before introduction - Dealing with "paper" sent from various locations, reliance on specific individuals ■ Key points of introduction - A robust support system for setup and operation - Easy to start from a small scale both financially and functionally *For more details, please refer to the related links or feel free to contact us.

The facility operating the nurse call system has made the bed exit sensor wireless, allowing it to notify in conjunction with the nurse call. By simply connecting the mat sensor "Foldable Thin Matt-kun," the body movement call "Ugo-kun," and the wheelchair body movement call "Ayumi-chan" to the transmitter HB-RS, you can make the bed exit sensor wireless. The infrared sensor "Just Place Pole-kun" has the transmitter HB-RS built-in. 【Features】 ○ Wireless conversion by simply connecting existing sensors to the transmitter HB-WSK. ○ The bed exit sensor notifies wirelessly in conjunction with the nurse call. ○ Up to 5 transmitters can be registered with one receiver. ○ The communication distance between the transmitter and receiver is approximately 10 meters. ◎ For more details, please contact us or download the catalog.

Full and empty management refers to the real-time display of parking availability and the management of efficient use of parking spaces. By utilizing Hotron's sensors, drivers can quickly discover available parking spaces, achieving efficient parking lot operations. ■ For large parking lots, the "floor management method" and "block management method," which focus on cost reduction, are recommended. Sensors are installed at regular intervals to count the number of vehicles passing through. This method offers the advantage of easy installation and low costs. 【Target Products】 - Vehicle Count Sensor CCS2 - Ultrasonic Sensor HM-UX2/UW2 ■ For smaller scale operations, the "space management method," which installs sensors in each parking space to display availability with high accuracy, is recommended. By ensuring accurate full and empty displays, it helps prevent unnecessary entry of new vehicles and enables safe parking lot operations. 【Target Products】 - Occupancy Detection Sensor HM-UX2/UW2 - Occupancy/Pass Detection Sensor HM-LC6 - Occupancy Detection Sensor HM-LC7/LC7-FLS - Occupancy/Pass Detection Sensor HM-S6 - Occupancy Detection Sensor HM-S8

Castem Co., Ltd. will exhibit at the "Monozukuri World Osaka - Mechanical Components Technology Exhibition" held at Intex Osaka from Wednesday, October 1 to Friday, October 3, 2025. We will showcase lost-wax precision casting and MIM (Metal Injection Molding) products, as well as introduce our new technology, mold-less casting "Digital Cast." In addition to our popular casting demonstrations, we will present case studies on solving issues related to metal parts. Please utilize our "Technical Consultation Booth" to learn about optimal manufacturing methods tailored to your needs, from ultra-small lots to mass production. 【Exhibition Overview】 Dates: October 1 (Wed) - October 3 (Fri), 2025, 10:00 AM - 5:00 PM Venue: Intex Osaka (1-5-102 Nanko-Kita, Suminoe-ku, Osaka City, Osaka Prefecture) Exhibition Booth Number: Hall 6, B Hall 51-1 Pre-registration allows for smooth entry. It is convenient to register via the URL below before your visit. We sincerely look forward to your attendance. https://www.manufacturing-world.jp/osaka/ja-jp/register.html?code=1431877272389396-VEK