Reduce the stress of handling phone calls. With interactive AI and automatic location identification, we minimize the tasks of listening and confirming.
This is an AI voice dialogue system that acts as a primary reception, conversing like a human, rather than relying on traditional one-sided voice guidance (IVR). It minimizes the labor involved in hearing and reduces the burden of phone handling on-site. **Three specific functions to alleviate the burden of primary reception:** - **Hearing assistance (automatic hearing):** The AI identifies requirements such as "the gate won't open" and progresses the reception through dialogue. This minimizes wait times for users and standardizes the quality of responses. - **Automatic location identification (no hearing required):** By linking with QR codes or dedicated terminals, it automatically determines "which location/which machine" during incoming calls. This prevents the need for location confirmation and avoids mistakes due to mishearing. - **Automatic SMS sending:** After a call, it automatically sends a message confirming reception or providing a URL for further action. This reduces repeat calls and minimizes the need for repeated explanations.
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basic information
1. System Architecture Provisioning Type: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-Time Communication) Location Identification Method: QR code integration, integration with dedicated telephones (e.g., Lucatel), integration with dedicated IP terminals (linking to site ID), Caller ID mapping *GPS satellites are not used; location is identified by linking to pre-registered site information 3. Security and Reliability Authentication Features: Login ID/password authentication, permission management (Administrator/Operator) Data Protection: Encryption of communications, regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring
Price range
P1
Delivery Time
Applications/Examples of results
1. Emergency Trouble Reception for Unmanned Parking Lots AI handles initial responses to "payment machine troubles" during late night hours. By automating location identification, the burden on on-site staff to repeatedly verify locations during the night is alleviated. 2. Initial Call Reception from Tenants of Managed Properties AI takes over night and holiday responses for issues like water leaks and lost keys. To alleviate the anxiety of not being able to reach someone, an "acknowledgment SMS" is automatically sent, improving user satisfaction. 3. Consolidation of Incoming Calls for Busy Stores and Facilities AI handles initial calls for inquiries that cannot be answered during customer service or for "availability checks." By automatically providing information about reservation methods via SMS, the frequency with which store staff must interrupt their work is minimized. Q&A or Excerpt of Specifications Q: How is this different from traditional automated voice response (IVR)? A: There is no need for push operations, allowing for reception through natural conversation. Additionally, the ability to identify locations significantly reduces the steps of "asking/confirming the location," which is a major difference.
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
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