[Case Study of Learning Management System Implementation] Sundai Preparatory School, International Business Division
Using readily available learning materials! A case where implementation costs were kept low, allowing for internal training to be conducted in a short period.
At the Overseas Business Division of Sundai Preparatory School, improving the quality of customer service by local staff has become an urgent issue, with challenges such as "inconsistent responses during customer visits (external)" and "lack of standardized language during phone interactions." To quickly address these challenges, we implemented our learning management system "Manabi-to," along with business etiquette training materials and information security training materials. The business etiquette training materials include modules such as "Phone Response" and "Customer Service," providing the necessary content for training, allowing us to start internal education immediately. Additionally, by using training materials that are actually utilized to educate SATT employees, we were able to enhance literacy in information security in a short time. [Implemented Solutions] - Learning Management System "Manabi-to" - Business Etiquette Training Materials - Some parts of these materials are available for free as "Trial Learning Materials" - Information Security Training Materials - We provide learning content that is actually used within SATT *For more details, please refer to the PDF document or feel free to contact us.
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【Case Study】 ■Challenges - Inconsistent responses during visitor interactions (external) - No established language for phone interactions - No defined procedures for when the responsible person is unavailable - Poor communication with internal visitors - In an internet society where information security is prioritized, there was an urgent need to improve security literacy ■Implementation Effects - The business etiquette training materials include "beginner" and "intermediate" levels, as well as "phone etiquette," "customer service," and "language usage" modules, providing a comprehensive curriculum that allowed for immediate internal training to commence - Regarding information security, using training materials that actually educate SATT employees enabled a rapid increase in literacy within a short period *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company is a "Learning Concierge" that responds to various requests in education and ICT/e-learning. Since our establishment, we have developed and implemented over 1,000 learning systems and educational materials and content for various companies and universities, including preparatory schools. Please feel free to contact us with your requests.