Store inventory

This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable online growth › Centralized inventory management › Recognition of what is relevant to customers

In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and warehouses is over. Success hinges on delivering the products customers want, at the time and place they wish to receive them. To achieve this, one must always be active. Leading retailers are those that continuously optimize, innovate, and experiment. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It begins with integrating areas such as products, locations, and personnel. For insights on how Manhattan Active solutions can provide your company with the competitive edge it needs, please refer to our e-book, "Products, Places, People."

Manhattan Associates (NASDAQ: MANH) has announced that it has begun selling the Manhattan Active(TM) Omni solution in Japan. Manhattan Active Omni, the first omnichannel-as-a-service solution, supports the rapidly changing retail business in Japan and flexibly responds to the needs of today's consumers who actively shop digitally. At the same time, it provides an excellent purchasing experience for customers across all channels and offers means to improve sales and customer loyalty for Japanese retailers.

Omnichannel fulfillment is undoubtedly important for retailers, but as stores become an essential part of omnichannel fulfillment strategies, new risks also arise. The loss of sales opportunities is an obvious risk, but disappointing customers is also a significant risk. When a customer orders online and is promised that their order will be ready for pickup at a specific time, they naturally expect it to be ready. If it is not, they may feel dissatisfied and choose not to shop with you again. In today’s highly competitive environment, this can easily lead to lost business opportunities and a decline in brand reputation. According to a study by Forrester Research, poor customer service is estimated to result in a loss of sales opportunities amounting to \$62 billion annually in the United States.