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  3. マンハッタン・アソシエイツ
  4. [Must Read] What Customers Expect in the New Normal Era
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  • Oct 11, 2021
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Oct 11, 2021

[Must Read] What Customers Expect in the New Normal Era

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable online growth › Centralized inventory management › Recognition of what is relevant to customers
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[Manhattan Active OMNI] Manhattan's cutting-edge technology breaks down barriers between channels, enabling any retail salesperson to perform comprehensive functions anytime, anywhere, through a single application. Whether at headquarters, in a contact center, or in-store, it provides the team with guidance on every aspect of omnichannel retail operations.
Regardless of the sales channel, you can share a comprehensive view of customers and transactions using case management, social listening, and communication. Retail store functions such as sales floors and clienteling are displayed with a modern user interface on any device, making it easier for staff to support customers no matter where they are in the store.

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption. It has consistently received high ratings in Gartner's Magic Quadrant over the long term. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero-downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid implementation of new business models. <Auto-Scaling> The system is equipped with the ability to automatically scale out and in system resource capacity according to the fluctuating volume of transaction data during busy and slow business periods. <SaaS-based Operational Management> Infrastructure and application management is handled by Manhattan, allowing users to focus their management resources on developing extensions that drive and transform their business.

  • Logistics and warehouse management systems

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Enterprise inventory

Provide a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively and in real-time displays inventory information across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

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Manhattan Active Inventory

Centralized Management View of Corporate Inventory Strategy

Manhattan Active Inventory provides a centralized integrated view to examine a company's inventory strategy from all angles. From annual financial planning to daily replenishment orders and regular corporate planning adjustments, Manhattan Active Inventory offers the tools necessary to maximize value and profit from a company's inventory investment strategy, supporting the company's Push Possible. Towards the Era of Omnichannel Inventory Optimization Improving service levels to increase sales while controlling safety stock. This concept has been the foundation of inventory optimization for decades. However, in the era of digital commerce and omnichannel fulfillment, the approach to inventory optimization has fundamentally changed. Inventory is now utilized in real-time and in new, different ways, rendering most of the inventory management methodologies widely used today outdated. In this new realm, old methods no longer apply. Manhattan Active Inventory provides new perspectives and innovations to tackle today's omnichannel inventory challenges.

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

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New feature "Visitor Access Management" added, digitizing reception tasks with facial recognition.

CyberLink adds a new feature "Visitor Access Management" to FaceMe Security, digitizing reception operations with facial recognition.

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■ FaceMe Security "Visitor Access Management" Key Features and Characteristics < Set Access Periods for Each Visitor > - Individual settings for the dates and times visitors can enter - Optimal access periods can be set according to the visitor's situation, whether for short visits or long stays. < Two Types of Authentication Methods to Accommodate Various Scenarios > ▶ Authentication via IP Camera - Enables authentication from a distance, achieving facial recognition without the need to disembark. ▶ Authentication via Facial Recognition Device (e.g., tablet) - Ideal for entry scenarios such as reception or security posts. Can be flexibly utilized depending on the installation location and operation. - Allows for on-the-spot registration of facial information using the device, enabling smooth responses to sudden visits or unexpected guests. < Real-Time Notifications Supporting Security and Reception Operations > - Real-time notifications of visitor and employee classifications, authorization expiration, and authentication status. - Prevents delays and oversights in verification, balancing the reduction of security staff workload with enhanced security. These features resolve issues arising from visual checks, logbooks, and IC card operations, simultaneously achieving enhanced security and improved efficiency in reception and security operations.

Mar 19, 2026

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Solve your problems with wired bed exit sensors by connecting a wireless set linked to the nurse call system!

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Do you have any concerns or requests regarding wired bed exit sensors? × Tangling or tripping over wired cables × Cable disconnection or damage × Worrying about forgetting to turn the switch back on after temporarily stopping the sensor. × Wanting to be notified of bed exits even from a location far from the nurse call outlet. Such concerns can be resolved simply by connecting our wireless nurse call linked set to the sensor! Our wireless nurse call linked set allows you to connect bed exit sensors like "Ugo-kun," "Foldable Thin Matta-kun," "Ayumi-chan," and "Just Place Pole-kun" to transmitters and receivers, reducing wiring around the bed area, alleviating concerns about tripping or falling due to cables, and contributing to a tidier work environment. Furthermore, it enables the use of bed exit sensors even from locations far from the nurse call outlet, allowing for more flexible equipment placement.

Mar 19, 2026

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Seino Information Service introduces Briskola's "BAMs Series" to its transportation management system API platform.

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A system for driver terminals has been realized through API integration, promoting the optimization of the delivery process and improvement of services to customers. Seino Information Service Co., Ltd. and Briskola Co., Ltd. announce that they have adopted Briskola's full lifecycle API management product "BAMs Series" for the construction of a system utilizing APIs and the management of API connections with various business applications for driver terminals, aimed at improving delivery efficiency and achieving digitalization of logistics for Seino Transportation Co., Ltd. and transportation groups nationwide. By implementing Briskola's "BAMs Series" for API management in the delivery management system constructed through API integration, we will focus on responding to the expected increase in the number of API calls due to the anticipated increase in terminal numbers, as well as ensuring stable system operation and preventive detection. This will lead to improved operational efficiency for drivers and the provision of high-quality services to customers sending and receiving packages.

Mar 19, 2026

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Announcement of the publication of the case study for the health management solution "GenVital LTE".

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In this case study, we have received cooperation from Obayashi Corporation and Sankyu Inc., leaders at the forefront of the construction and logistics industries, to introduce their specific initiatives regarding "early detection of heatstroke risk" and "ensuring worker safety." Additionally, we have published an interview article with Obayashi Corporation, who contributed to the development of "GenVital LTE," as a "development story." As heatstroke risk has become a social issue, we encourage everyone in companies working on improving on-site productivity and safety measures for workers to read this for insights. GRIFFY will continue to contribute to creating safer and more comfortable working environments through DX solutions, including "GenVital LTE." ◾️ Obayashi Corporation (case study) ◾️ Sankyu Inc. (case study) ◾️ Obayashi Corporation (development story) *Please check the link for more details on the article.

Mar 19, 2026

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GNSS reference station

Technical Information: Accuracy Verification of RTK (Why is RTK said to be within 10km?)

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We conducted an RTK accuracy verification of the GNSS reference station (Hi-Target Vnet6plus receiver + choke ring antenna) installed at our company building. Generally, with a single-frequency GNSS, once the baseline length exceeds 10 km, it becomes impossible to consider the path through the ionosphere as the same, and the difference in ionospheric delay becomes a significant source of error. By using dual-frequency GNSS, it is possible to correct the delay based on the differences in delay caused by the frequency of the radio waves; however, it is still said to be effective only up to about 10 km. Why is that? We have published the verification results on our blog.

Mar 19, 2026

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