アオラナウ List of Products and Services

Aorana Inc. is a company engaged in consulting services related to software technology, as well as planning, development, implementation, and operational support for various solutions. We provide comprehensive services utilizing the ServiceNow platform, offering a complete range of effective service menus for each phase of the DevOps framework. Based on the ServiceNow product suite and extension modules, we achieve advanced efficiency and automation through AI. Our ServiceNow specialized consultants and engineers strongly support the collaboration between people and processes, building systems that enable continuous transformation. 【Business Activities】 ■ Consulting services related to software technology ■ Planning, development, implementation, and operational support for various solutions *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where Itochi Co., Ltd. implemented "ServiceNow" (ITOM Discovery) to support the efficiency of IT asset management and business improvement. With numerous on-premises servers, management had become complicated, and using Excel for asset management led to delays in information updates and inconsistencies in data granularity depending on the person in charge. By implementing the cloud-based "ServiceNow," asset information is automatically collected and centralized. By utilizing standard features (OOTB) and avoiding excessive customization, we prevent operational complexity. [Case Overview] ■ Challenges: Complicated management of on-premises servers and delays in information updates due to Excel management ■ Solution: Automatic collection and centralization of asset information with cloud-based ServiceNow ■ Effects: Centralized management of server names, IPs, etc., leading to improved information transparency ■ Reason for Partner Selection: High expertise in ServiceNow and appropriate assignment structure *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where Pasona Group Inc. implemented "ServiceNow" to promote the efficiency and standardization of HR operations. The processes for recruitment, training, and labor management had become fragmented and increasingly personalized, leading to isolated work within each department that customized their systems individually. Additionally, necessary information was scattered, resulting in repeated similar questions from employees. By organizing the business flow and utilizing "ServiceNow," we promoted standardization. As a result of consolidating knowledge on ServiceNow and achieving centralized information management, the number of inquiries decreased to one-third of the previous amount, and we successfully visualized the business processes. [Case Overview] ■ Challenges: Progression of fragmentation and personalization of operations, scattered information ■ Solution: Standardization of business flow using ServiceNow and centralized management of knowledge ■ Effects: The number of inquiries decreased to one-third of the previous amount, achieving operational efficiency ■ Implementation Approach: Aiming for a short-term implementation, we closely promoted the project while holding daily meetings. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where we supported NIPPON EXPRESS Holdings in implementing "ServiceNow," leading to improvements in operational quality and cost reduction. In the existing platform, operations relied on the individual knowledge and judgment of the operators, resulting in an analog operation that contributed to increased costs. Additionally, a significant amount of time and effort was spent responding to inquiries from users. We adopted an agile approach that focuses on improvement after initial operation, successfully implementing "ServiceNow" in just four months. This has enabled rapid responses to urgent risks and strengthened governance. [Case Overview] ■ Challenges: Increased costs, burden of responding to inquiries ■ Solution: Improvement in operational quality and cost reduction through the implementation of ServiceNow ■ Effects: Achieved implementation in just four months, enabling rapid responses to urgent risks and strengthening governance ■ Key to Implementation: An agile approach that does not overly incorporate the opinions of stakeholders, focusing on initial operation followed by improvements *For more details, please refer to the related links or feel free to contact us.

We offer proposals for AIOps (AI-powered IT operations automation). By integrating ServiceNow and JP1, we eliminate the costs and risks associated with 24/7 human monitoring. We automate everything from incident detection to response processing, creating a sustainable IT operation that eliminates human error. You can expect significant reductions in monitoring costs, improvements in operational quality, and enhanced business agility, which will reduce operational costs and shorten response times. 【Features】 ■ Cost Reduction: Zero cost for 24/7 monitoring personnel ■ Quality Improvement: Zero human errors in automated operations ■ Speeding Up: Elimination of time loss allows for immediate response *For more details, please download the PDF or feel free to contact us.

Aorana Co., Ltd. is a company dedicated to harnessing the power of technology to successfully guide our customers through digital transformation. We contribute to the realization of true business transformation while closely supporting our customers. We provide a clear pathway to transformation achieved through ServiceNow. With our specialized knowledge and solid technical skills, we offer consistent support from strategy planning to operational establishment, so please feel free to contact us when needed. 【Business Activities】 ■ Consulting services related to software technology ■ Planning, development, implementation, and operational support for various solutions *For more details, please download the PDF or feel free to contact us.

In the biannual upgrades of ServiceNow, does the testing effort account for 30-40% of the overall development?

Are you facing an accumulation of individually developed workflows for each department, leading to increased maintenance costs? Aolanao utilizes standard templates and common components refined from previous projects to provide comprehensive support from the introduction of AppEngine to operational maintenance. ▼ For details on our approach, please download the materials.

Are you facing three structural challenges in your back office for accounting, human resources, and legal affairs: personalization, siloed operations, and limits to automation? With ServiceNow HRSD, we streamline operations and realize a next-generation back office that automates processes requiring judgment using AI (NowAssist, Agentic AI, and our proprietary AGP). ▼ For details on the implementation roadmap, please download the materials and check.

"I want to rely on my partner, but continuing to depend on them forever is..." Aoralnow leverages its expertise in ServiceNow to support the establishment of a customer-led operational system through a three-step process: classroom training → development support → self-sufficiency. ▼ For detailed information about the three steps, please download the materials.

"Can you explain to management how much you are spending on IT?" This is an ITFM solution that addresses the lack of transparency in IT spending, the disconnect between costs and business value, and budget planning based on intuition. Proven Optics operates natively on the ServiceNow platform and has over 25 years of expertise in ITFM with more than 100 implementation cases. ▼ For details on the three main features, please download the materials.

Can you answer immediately, 'Where is this asset now? Who is using it?' Stave is a global solution that centrally manages the entire lifecycle of assets from procurement to disposal on ServiceNow. It has been implemented in 13 countries with a workforce of 190,000 employees. ▼ For details on the six modules, please download the materials.

The information on contracts, invoices, and orders is scattered across various systems, and the consistency checks are being done manually." "ServiceNow S2P is a platform that centralizes the entire procurement process from sourcing requests to supplier selection, contracts, orders, receipt, invoices, and payments on ServiceNow." "▼ For more details on the Aolanao implementation approach, please download the materials.

"The information on contracts, invoices, and orders is scattered across various systems, and the consistency checks are done manually." ServiceNow S2P is a platform that centralizes the entire procurement process on ServiceNow, from sourcing requests to supplier selection, contracts, orders, receipt, and invoicing/payment. ▼ For details on use cases and integration features, please refer to the documentation.

"I want to rely on my partner, but continuing to depend on them forever is..." Aorana utilizes its expertise in ServiceNow to support the establishment of a customer-led operational system through three steps: classroom training → development support → self-sufficiency. ▼ For detailed information about the three steps, please download the materials.

"Manual handling of incidents during late-night and holidays is placing a heavy burden on the responsible personnel." Aoralnow supports the realization of autonomous operations through the integration of ServiceNow and JP1. We automate everything from incident detection to on-call notifications and responses, building a sustainable operational framework. ▼ For more details on autonomous operations, please download the materials.