ランゲージワン List of Products and Services

We would like to introduce a case of a multilingual telephone reservation service for vaccine appointments. Starting from July 1, 2021, Ayase City in Kanagawa Prefecture has begun operating a multilingual call center for accepting reservations for COVID-19 vaccinations aimed at foreign residents. Our company provides a one-stop service for telephone reservations in foreign languages. We offer a direct reservation service without the need for an interpreter. 【Supported Languages】 ■ English, Chinese, Korean, Portuguese, Spanish, Thai, Tagalog, Vietnamese, Nepali, Indonesian, Russian, Hindi, French *For more details, please download the PDF or feel free to contact us.

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Here is an example of support services for foreign employees' daily lives. We handle phone calls in foreign languages during troubles in daily life (such as key issues, water leaks, and glass breakage) and arrange for on-site services. The languages we support are English, Chinese, Korean, Portuguese, and Spanish. We are available 24 hours a day, 365 days a year. 【Overview of the Case】 ■ Supported Languages: English, Chinese, Korean, Portuguese, Spanish ■ Support Services during Daily Life Troubles ■ Accepting requests in foreign languages and arranging on-site services *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case where we are operating inquiry support regarding guest room WiFi connections in collaboration with Company N, a major telecommunications infrastructure SIer. When foreign guests have trouble connecting to WiFi, they contact the hotel front desk, which delegates all inquiries to Language One. Our company confirms details with the foreign guests and proceeds to resolve the issues. 【Case Overview】 ■ Supported languages: Japanese, English, Chinese, Korean ■ All inquiries regarding connection troubles are handled through FAQs ■ If the FAQs cannot address the issue, it is escalated for further assistance *For more details, please download the PDF or feel free to contact us.

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Here is a case study of the prepaid SIM manufacturer, Company P. The company sells prepaid SIM cards at Haneda Airport, Narita Airport, and other locations, and Language One is contracted to handle the help desk operations for these SIM cards. When receiving calls from customers, we confirm the type of SIM card and the operating system of the device being used, and then respond based on the corresponding FAQ manual. 【Case Overview】 ■ Supported languages: Japanese, English, Chinese ■ All inquiries regarding products, services, and connection issues are handled through the FAQ ■ If the FAQ cannot address the issue, it is escalated for further assistance *For more details, please download the PDF or feel free to contact us.

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24-hour Japanese support from a globally expanding security company. We would like to introduce a case from our support desk. We act as an intermediary between corporate users in Japan and overseas IT system engineers, providing interpretation support via phone and Zoom. Being able to share screens on Zoom depending on the trouble situation enhances the peace of mind for corporate users, leading to positive feedback. 【Case Overview】 ■ Supported languages: Japanese, English ■ 24-hour Japanese support during troubles with foreign security systems ■ Support while sharing screens on Zoom depending on the trouble situation *For more details, please download the PDF or feel free to contact us.

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Support for Troubleshooting Bottling Equipment Introduced by Domestic Beverage Manufacturers We would like to introduce a case study of our support services. The bottling equipment manufacturer is based in Europe, with help desks established in Europe and Southeast Asia. When domestic beverage manufacturer employees report issues, we confirm the details with the help desks in Europe and Southeast Asia, translate the responses, and relay them back to the employees of the domestic beverage manufacturer. It is common to take photos of the equipment's lamp status and communicate via email, which helps reduce the time to resolution. [Case Overview] ■ Supported Language: English ■ Translating and interpreting inquiries from domestic manufacturer employees during troubleshooting, confirming with overseas help desks, and providing support for issue resolution. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study of the Digital Agency's entry procedure service help desk. To expedite the entry procedures for entrants from overseas (including Japanese citizens returning from abroad), a web service (Visit Japan Web Service) has been implemented that allows for a consistent entry process, including quarantine, immigration inspection, and customs declaration. We operate the help desk for this web service. [Case Overview] ■ Operating System: 24 hours a day, 365 days a year ■ Supported Languages: Japanese, English, Chinese, Korean *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case where the automotive parts manufacturer’s quality management system maintenance support was entrusted to the communication infrastructure SIerN. Inquiries from overseas employees can be handled in English and Chinese, and we have intensively acquired the automotive parts manufacturer’s unique internal terminology and FAQs during the three-party interpretation and translation services. As a result, we significantly reduced the time from inquiry to resolution. 【Case Overview】 ■ Supported Languages: English, Chinese ■ Established a system for smooth interpretation by intensively acquiring internal terminology and FAQs. *For more details, please download the PDF or feel free to contact us.

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Here is an example of the construction of a telephone call system from an Okinawa tourism information website. We established a system for users that allows free calls. Access from overseas and during visits to Japan can be made via smartphone through the website. It can be used by embedding it in the website without relying on SNS apps. 【Case Overview】 ■ Access from overseas and during visits to Japan can be made via smartphone through the website. ■ It can be used by embedding it in the website without relying on SNS apps. *For more details, please download the PDF or feel free to contact us.

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Our company provides a "Multilingual Solution Service" that addresses multilingual support issues through various platforms, including specialized and high-quality multilingual video interpretation, telephone interpretation, and AI voice interpretation, for businesses and government offices that interact with foreigners. Operators capable of multilingual support are available 24/7 from our "call center," offering solutions such as "three-party video interpretation," "three-party telephone interpretation," and "hybrid AI voice and video interpretation using tablet devices," all customizable to meet customer needs. [Examples of Multilingual Solution Service Provided] ■ Multilingual outbound service ■ Multilingual telephone reception service ■ Three-party multilingual telephone interpretation service ■ Three-party multilingual video interpretation service ■ Multilingual AI voice and video interpretation tablet service *For more details, please download the PDF or feel free to contact us.

• Customer Support

Our company offers a "Multilingual Call Center Service" available 24 hours a day, 365 days a year. We can accommodate 13 languages, including English, Chinese, and Korean. This service allows foreign customers who need interpretation to start easily and at a low cost. It is a service that can be used as needed, tailored to different usage scenarios, such as interpretation for three-party calls or support for two-party calls. 【Features】 ■ Available 24 hours a day, 365 days a year ■ Supports 13 languages ■ High service quality ■ Extensive track record in the public sector *For more details, please download the PDF or feel free to contact us.

• Customer Support