Responding while sharing the screen on Zoom! A case of 24-hour Japanese support during a trouble.
24-hour Japanese support from a globally expanding security company. We would like to introduce a case from our support desk. We act as an intermediary between corporate users in Japan and overseas IT system engineers, providing interpretation support via phone and Zoom. Being able to share screens on Zoom depending on the trouble situation enhances the peace of mind for corporate users, leading to positive feedback. 【Case Overview】 ■ Supported languages: Japanese, English ■ 24-hour Japanese support during troubles with foreign security systems ■ Support while sharing screens on Zoom depending on the trouble situation *For more details, please download the PDF or feel free to contact us.
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Our company helps to remove barriers to communication. In particular, we provide multilingual call center services for telephone interpretation in fields related to safety and security, such as healthcare, fire services, and police, as well as in areas related to social infrastructure, including electricity, gas, water, transportation, telecommunications, and finance. We are dedicated to lowering communication barriers for all foreigners living in Japan.