Translation of inquiries during trouble: Examples that lead to a reduction in time until resolution.
Support for Troubleshooting Bottling Equipment Introduced by Domestic Beverage Manufacturers We would like to introduce a case study of our support services. The bottling equipment manufacturer is based in Europe, with help desks established in Europe and Southeast Asia. When domestic beverage manufacturer employees report issues, we confirm the details with the help desks in Europe and Southeast Asia, translate the responses, and relay them back to the employees of the domestic beverage manufacturer. It is common to take photos of the equipment's lamp status and communicate via email, which helps reduce the time to resolution. [Case Overview] ■ Supported Language: English ■ Translating and interpreting inquiries from domestic manufacturer employees during troubleshooting, confirming with overseas help desks, and providing support for issue resolution. *For more details, please download the PDF or feel free to contact us.
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Our company helps to remove barriers to communication. In particular, we provide multilingual call center services for telephone interpretation in fields related to safety and security, such as healthcare, fire services, and police, as well as in areas related to social infrastructure, including electricity, gas, water, transportation, telecommunications, and finance. We are dedicated to lowering communication barriers for all foreigners living in Japan.