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Information and Communications
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ケイマックス

EstablishmentFebruary 1991
capital1000Ten thousand
number of employees16
addressKanagawa/Ebina-shi/2-5-12 Imazato
phone046-235-1121
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last updated:Mar 05, 2026
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ホットライン製品 ホットライン製品
駐車場・駐輪場 駐車場・駐輪場
タクシー タクシー
モビリティ モビリティ
コールセンター コールセンター
無人化・省人化 無人化・省人化
防災・防犯 防災・防犯
人手不足解消 人手不足解消
安全運転支援 安全運転支援
AI AI
4G/LTE 4G/LTE
I/O制御 I/O制御
無人化・省人化

無人化・省人化

無人店舗・無人設備など、常駐者がいない環境での連絡・対応を仕組み化するカテゴリです。Call Pointで利用者対応を遠隔化し、ルカテル/インターコム系で拠点間連絡を確保、SMS Gatewayで通知を自動化、I/O HUBで設備信号と連動させることで、巡回回数や対応工数を削減します。省人化しつつサービス品質を保ちたい運用に最適です。

4G-Volteオートフォン『ルカテル CML-200』

工事不要で即導入!!3キャリア対応の直通発信デバイス。リモート管理で安心運用を実現!

電源を差すだけで即座に利用開始できる画期的な直通発信デバイスです。 NTTドコモ、KDDI、SoftBank全キャリアの4G/LTEに対応し、電話回線工事は一切不要。 コンパクト設計で設置場所を選ばず、卓上・壁掛け両方の設置が可能です。 3つの発信方法(受話器、ボタン、ハンズフリー)に対応し、音声ガイダンスで利用者をサポート。 スケジュール機能により時間・曜日・日付で発信先を自動変更でき、ループコール機能で最大11カ所への転送も可能です。 動作温度範囲-25℃~+70℃の広範囲対応で寒冷地でも安心。 LEDによる状態表示、リモート管理機能、I/O機能搭載により、遠隔地からの監視・操作も実現。無人化・省人化のニーズに最適なソリューションです。 ※詳しくはPDFをダウンロードしていただくか、お気軽にお問い合わせください。

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4G-VoLTE intercom

Outdoor compatible IP65! Sturdy stainless steel intercom. Achieve emergency and security measures without the need for installation.

The CIT-200 is a robust intercom system designed to withstand harsh outdoor environments. Its stainless steel faceplate and housing provide excellent durability, and it meets IP55-IP65 dust and water resistance standards, making it safe for outdoor installation. It supports 4G/LTE from all carriers, including NTT Docomo, KDDI, and SoftBank, and does not require telephone line installation. Simply plug it in to start operating immediately. With an operating temperature range of -25°C to +70°C, it can be used in a wide variety of environments, from cold regions to high-temperature areas. Hands-free dialing allows for quick reporting in emergencies. Voice guidance supports users, and the scheduling function enables automatic changes to the dialing destination based on time, day, and date. The loop call feature allows for forwarding to up to 11 locations, ensuring a reliable reporting system. Remote management and I/O functions enable remote monitoring and control, making it an ideal solution for emergencies, security, and unmanned operations. *For more details, please download the PDF or feel free to contact us.*

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Intercom Slim

Slim design greatly improves installation flexibility! Achieve space-saving with a separate communication board intercom!

The CIT-25S is an innovative slim intercom with a separate structure for the main unit and communication board! Its thinner design compared to the conventional CIT-200 significantly expands the possibilities for installation locations. The communication board can be embedded inside the device or in a waterproof box, allowing for flexible installation by connecting it to the main unit with cables. It supports 4G/LTE from all carriers, including NTT Docomo, KDDI, and SoftBank, and does not require telephone line installation. It can be immediately operational by simply plugging in the power. The stainless steel faceplate and housing provide excellent durability, and with an IP55 dustproof and waterproof rating, it is safe for outdoor installation. Hands-free dialing allows for quick reporting in emergencies. Voice guidance supports users, and the automatic answering function responds to inquiries from call centers. With remote management and I/O functions, remote monitoring and control are also possible. It is an ideal solution for locations with space constraints, such as coin parking payment machines, elevators, and hotel entrances.

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Auto Dial Phone "TEL-HUB/4G"

Expanded applications with separate connection! 4G-VoLTE with remote functionality.

The "TEL-HUB/4G" is an auto-dial phone that can be installed separately from the telephone and does not require additional power supply! With its remote function, you can change the dialed phone number, adjust the volume, and change the dialed number based on time. Additionally, installation is as simple as plugging the included AC adapter into a power source. 【System】 ■ Auto-dial (compatible with SoftBank, NTTdocomo, and au's 4G networks) ■ Remote control ■ Can receive phone calls ■ Easy installation ■ Suitable for outdoor installation *For more details, please download the PDF or feel free to contact us.

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Prevent isolation in a combined shower and changing room private space for 24-hour unmanned gyms.

Peace of mind in the "ultimate blind spot" where a camera cannot be placed. Troubles during bathing or changing clothes without a smartphone are instantly resolved with a one-push remote call.

The mainstream "combined unit of shower room, changing room, and toilet" in 24-hour unmanned gyms ensures privacy but creates a "complete blind spot" for management. This space, where users are likely to be without their smartphones, makes it impossible to install cameras, and any troubles that arise here can lead to a critical delay in discovery. This device is a dedicated remote support terminal designed to eliminate this "physical isolation." - Emergency hotline that doesn't require a smartphone: In situations where users are undressing or bathing and do not have their smartphones at hand, a single button on the wall instantly connects them to the outside. This eliminates any "blank time" where help cannot be called. - Voice situation awareness to cover blind spots: Changes in the private room that cannot be confirmed by cameras (such as falls, entrapments, or equipment malfunctions) can be detected through high-precision two-way communication. It allows for immediate judgment on whether to rush to the scene or resolve the issue through remote instructions. - High reliability in high humidity environments: With an IP65 waterproof and dustproof design, it operates stably even in the high-temperature, high-humidity environment of a shower area. The stainless steel casing protects the interior from deterioration due to moisture and malicious tampering. By eliminating "places where no one can call for help," it fulfills safety responsibilities to members and maximizes the reliability of unmanned operations.

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Remote Call and Response System for Unmanned Coin Laundries | Lukatel

Released from late-night and holiday "on-site dispatch." Smartly handle unexpected situations at unmanned stores from the office or home with 24-hour remote reception.

In an unmanned coin laundry, we significantly reduce the "unexpected calls during late nights and holidays" that trouble owners with the following features: - 【Immediate Forwarding】Sequential forwarding until connected Calls are instantly forwarded to smartphones or management companies. You can start remote support on-site, regardless of location. - 【Two-Way Communication】Understanding the situation without going on-site Hear the user's voice in real-time. A simple "Are you okay?" can help calm the chaos on-site from a distance. - 【Centralized Management】Consolidating waiting burdens and multiple locations Reception is centralized to a call center or headquarters. This frees owners from the obligation of 24-hour standby and the need to patrol multiple stores. We change the common belief that "you can't know unless you go on-site" with just one device, protecting the owners' free time.

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Standardizing responses through centralized management for unmanned stores | Lucatel

Standardize remote responses for multiple stores through a single point of contact. Reduce variability in response quality and lighten operational burdens.

In unmanned stores, the initial response to troubles tends to become personalized for each store, leading to variations in service quality that directly impact customer satisfaction. Lukatel supports the establishment of a remote response system that ensures "consistent quality regardless of who handles it," even in unmanned coin laundries, through "centralized management of contact points." 【Centralized Contact】Bulk forwarding to call centers, etc. The call destinations from stores are consolidated to management companies or call centers. By unifying the contact points that were previously dispersed among individual owners or multiple representatives, we prevent missed calls and delays in responses. 【Standardized Response Flow】Standardization of guidance through centralized management By consolidating contact points into one, it becomes possible to standardize the rules for hearing items and guidance procedures. This minimizes confusion on-site and makes it easier to maintain a consistent service level. 【Unified Operation Across Multiple Locations】Same support system for all stores Even as the number of stores increases, all contact points can be operated under the same flow. This enhances management efficiency while contributing to the reliability of the brand. We change the common belief that "you can't understand unless you go on-site" with just one device, thereby improving the quality of multi-store operations.

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"Auto phone compatible with three carriers that reduces disconnection" | Lukatel

Don't give up even in areas with unstable signals. With Rucatel compatible with Docomo, au, and SoftBank, ahead of the installation of direct phone lines.

The communication environment at the site can fluctuate in signal quality due to surrounding conditions, installation location, and time of day, leading to risks of "not connecting / becoming unstable." With single-carrier devices, if the compatibility is poor at that location, it may cause delays in reception support or require on-site assistance for recovery. The Lukatel (CML-200) is an auto phone that supports three carriers (NTT Docomo / KDDI / SoftBank) for 4G/LTE. Since it allows you to choose between Docomo, au, and SoftBank lines according to the communication situation, it is easier to establish a suitable communication environment for the site, leading to stable operations. Even if the surrounding environment changes after installation, having "options" increases operational peace of mind and helps reduce maintenance burdens. Being compatible with three carriers makes it a product that is easy to propose from each communication carrier and agency.

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No line installation required: Early introduction of Auto Phone | Lucatel

No line installation required. Just plug in the power to connect to the call center.

The painful aspect of a new parking lot opening is that the start of operations can be delayed due to the arrangement, construction, and waiting for the activation of fixed lines, leading to lost opportunities. Lukatel offers a 4G wireless auto phone that requires no line construction. By simply installing a pre-configured device on-site and plugging it into an AC power source, you can set up a communication infrastructure and directly forward calls from users to the call center. This minimizes the disruption caused by scheduling activation dates and construction adjustments, shortening the time lag from the decision to open to the start of operations. It is ideal for parking lot operators who want to proceed quickly with openings and operations, as it allows for "installation → same-day operation," even for sudden openings, expansions, or short-term projects. *Additional preparations may be necessary depending on the installation environment.

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【ISDN termination and 3G shutdown measures】Utilizing existing equipment for 4G communication | Lucatel

Solve the "2024 problem" without construction work. Upgrade to "4G" and "remote maintenance" without replacing existing payment machines.

Many technical personnel are currently facing issues such as the termination of NTT's ISDN (digital communication mode) and the shutdown of 3G lines. Are you struggling with securing budgets for line switching work and the replacement of settlement machines across hundreds of managed properties? The 'Rucatel CML-200' is the definitive solution for this problem, providing migration without the need for construction. Simply connect this device, which has an analog line interface, to your existing settlement machine. You can instantly transition your communication environment to the latest "4G/LTE lines" without the need for expensive optical line construction or replacing the settlement machine itself. Moreover, it is not just a simple replacement device; after installation, you will gain access to "remote maintenance functions." This allows for remote monitoring and rebooting of the equipment, dramatically reducing the burden on technicians who previously had to rush to the site every time there was a communication error. It achieves not only a "defensive migration" but also a "proactive replacement" that enhances operational efficiency. Legacy interface compatibility: Can connect to older settlement machines. Achieves clear calls and data communication with VoLTE. Remote reboot: Detects freezes through ping and incoming call monitoring. Can reboot automatically or manually. Automatic connection to three carriers: Compatible with 4G lines from Docomo, KDDI, and SoftBank.

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"Zero Deployment - Remote Control Gate" Complaint Response Autophone | Lucatel

I won't ask 'Which parking lot is it?' anymore. With instant identification of incoming calls and remote gate operation, I turn complaints into 'gratitude'.

Users who encounter trouble feel anxious and frustrated. In such moments, when operators repeatedly ask questions like "Where are you?" or "What color is the payment machine?" it is like adding fuel to the fire. The 'Lukatel CML-200' is compatible with CTI systems (telephone and PC integration systems) and can display detailed information such as "Parking Lot XX, Payment Machine No. 2" on the operator's screen the moment a call is received. By starting the conversation with "It seems there is a problem at Parking Lot XX," it provides users with overwhelming reassurance. Even more revolutionary is the "I/O (external control) function." For physical troubles like "the gate won't open" or "the locking plate won't lower," it allows the operator to forcibly open the gate remotely with just a button press on the phone. This resolves issues in just a few minutes without making the user wait for 30 minutes until the security guard arrives. It is a proactive management tool that prevents customer harassment (Kasu-hara) and enhances customer satisfaction. 【Remote Gate Operation】Remote execution of gate opening and locking plate lowering via phone push signals. 【Hands-Free & Automatic Response】Users can converse simply by pressing a button.

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[Free Trial Available] AI Call Center for Parking

Start in as little as one week: Are you feeling overwhelmed by handling complaints? AI manages initial responses | Reducing operator burden | Call Point

AI handles incoming calls from auto phones and QR codes, reducing the burden of receiving calls for parking lot operations. - 24/7 AI first reception Regardless of late nights or holidays, the AI operator responds immediately to all incoming calls. - Automatic identification of properties and equipment Simultaneously with the incoming call, it determines "which parking lot and which equipment." This eliminates the hassle of confirming the location. - Summary notifications to shorten hearing time Summarizes the request and notifies the management screen. Operators can start responding with an understanding of the content. - One-click access to management tools Links URLs for property management, remote control, IP cameras, etc. Instantly launches necessary tools to accelerate on-site response. - Achieving cost reduction and quality improvement By enhancing call reception efficiency, it keeps operational costs down while ensuring quick responses to users.

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Barrier-free toilet support | Emergency and entrapment trouble measures | Two-way communication

Ensuring that "voices" reach the blind spots of closed spaces. With one push, you can instantly engage in two-way communication, preventing delays in rescue in unmanned environments.

Barrier-free toilets are completely isolated from the outside to ensure privacy, creating a closed environment. In the event of a sudden illness or fall, it is difficult for those nearby to notice, and traditional "buzzer-only" alerts do not provide an understanding of the situation on-site, leading to significant risks due to delays in rescue. This product enhances safety management in unmanned and labor-saving environments through the following features: ■ "Immediate Two-Way Communication" with the press of a button Users can directly connect to the external management room or staff's smartphones simply by pressing a button. Even in situations where smartphones cannot be brought in, help can be requested hands-free. ■ "Reverse Call and Situation Confirmation" from the administrator Even without an alert, administrators can directly communicate through the speaker in the private room. By checking for responses, they can assess the user's level of consciousness and support quick decisions for emergency requests. ■ "Immediate Installation" utilizing existing networks By using IP/LTE lines, extensive wiring work is unnecessary. This minimizes the lead time from order to implementation, allowing for the early realization of barrier-free safety measures in response to increasing social demands. By eliminating the blind spot of "delayed discovery" and reducing the burden of patrols on administrators, we provide users with the reassurance of being "connected."

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Auto Dial Phone "TEL-HUB/4G"

Expanded applications with separate connection! 4G-VoLTE with remote functionality.

The "TEL-HUB/4G" is an auto-dial phone that can be installed separately from the telephone and does not require additional power supply. With its remote function, you can change the destination phone number, adjust the volume, and change the destination based on time. Additionally, installation is as simple as plugging the included AC adapter into a power source. 【System】 ■ Auto-dial (compatible with 4G lines from SoftBank, NTTdocomo, and au) ■ Remote control ■ Incoming calls are possible ■ Easy installation ■ Suitable for outdoor installation *For more details, please download the PDF or feel free to contact us.

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Flood Warning Automatic Notification System | 4G Smartphone

Immediate detection and automatic reporting of flooding during nighttime and holidays! A reliable loop call prevents delays in initial response and protects lives.

This system detects rapid flooding in underpasses and similar locations using sensors and immediately notifies the responsible personnel. The following features address the challenges of constant monitoring. ■ Automatic calling function linked to sensors When existing float sensors or electrode sensors detect a rise in water level, our I/O HUB activates an auto phone (Lucatel), which automatically dials the emergency contact. ■ Voice guidance notification function Once the call is connected, a voice guidance message such as "Flood warning received" is automatically played, accurately conveying the situation. ■ Loop call function to a maximum of 12 locations Even if the first contact does not respond, the system automatically forwards and repeatedly dials up to 12 phone numbers in sequence. These features significantly reduce the human cost of monitoring while ensuring reliable information transmission.

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Unmanned Station | Ticket Vending Machine Malfunction Reporting System

Instant detection and automatic reporting of ticket machine troubles at unmanned stations! A solution that balances labor reduction and improved passenger service.

■ Overlooking abnormalities in unmanned environments: The retrofittable "I/O HUB" can directly receive contact signals (such as abnormalities and alarms) from equipment, ensuring that troubles are reliably detected even when there are no personnel on-site, eliminating any chance of oversight. ■ Delays in response due to manual communication and human error: The "Autophone" immediately initiates a phone call triggered by the received signal, physically eliminating the possibility of missed notifications, sequentially contacting the responsible person with voice guidance and loop calls, and conveying the situation to the administrator. ■ Delays in understanding the situation and initial response at multiple stations: By identifying stations through SIM numbers and integrating with the "Automatic Primary Reception System," the situation at multiple stations can be centrally managed. This enables not only rapid initial response but also immediate resolution through remote operation.

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  • なぜあの現場で事故は起きたのか? 最新 事故事例セミナー 無料 4.10(金)-5.15(金) 期間中いつでも視聴可能 年間200箇所の工場を巡回する安全のプロが解説!
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