Standardize remote responses for multiple stores through a single point of contact. Reduce variability in response quality and lighten operational burdens.
In unmanned stores, the initial response to troubles tends to become personalized for each store, leading to variations in service quality that directly impact customer satisfaction. Lukatel supports the establishment of a remote response system that ensures "consistent quality regardless of who handles it," even in unmanned coin laundries, through "centralized management of contact points." 【Centralized Contact】Bulk forwarding to call centers, etc. The call destinations from stores are consolidated to management companies or call centers. By unifying the contact points that were previously dispersed among individual owners or multiple representatives, we prevent missed calls and delays in responses. 【Standardized Response Flow】Standardization of guidance through centralized management By consolidating contact points into one, it becomes possible to standardize the rules for hearing items and guidance procedures. This minimizes confusion on-site and makes it easier to maintain a consistent service level. 【Unified Operation Across Multiple Locations】Same support system for all stores Even as the number of stores increases, all contact points can be operated under the same flow. This enhances management efficiency while contributing to the reliability of the brand. We change the common belief that "you can't understand unless you go on-site" with just one device, thereby improving the quality of multi-store operations.
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basic information
- Operate as a communication terminal for store installation (at the entrance, next to the payment machine, etc.) - Call forwarding → Transfer to designated recipient (owner's mobile, management company, call center, etc.) - Supports implementation at multiple locations (can separate forwarding destinations and operational rules for each store) - Operational precautions such as power outages and communication interruptions should be confirmed in advance according to the installation environment Price information: Individual estimate Price range: Varies based on store size and operation (forwarding destination/number of locations) Delivery time: To be discussed Delivery notes: If installation work and line arrangements are included, please consult with ample time in advance.
Price range
P2
Delivery Time
P3
※The delivery date may vary depending on the quantity, so please feel free to contact us.
Applications/Examples of results
- Improvement of initial response speed to complaints Immediately connect to a specialized contact point during trouble and expedite the initial hearing. This helps prevent escalation to serious complaints. - Standardization of support quality across multiple stores Receive calls from distant locations at a single contact point, establishing a system that allows for the same guidance and standards of response at any store. Q&A or Specification Excerpts Q: Is it possible to connect to an already contracted call center? A: Yes. It can be flexibly set up to forward to the specified phone number, adapting to the current operations. Q: What if there are simultaneous calls from multiple stores? A: If the forwarding destination is a call center with multiple lines, it is possible to handle them concurrently. Specification Excerpts: - Call method: Simple operation with one button (for users) - Forwarding destination settings: Supports rule settings by time zone and location.
Detailed information
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Install near the entrance to create a pathway that allows users to call for assistance without confusion. Clarify with signage that says "Contact us here if you have any issues," guiding them to the primary reception before it escalates into a complaint.
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Installed in areas where there are many troubles that "stop on the spot," such as jams in the currency exchange machine and refund inquiries. We will check the situation by phone and provide simple recovery guidance and initial response troubleshooting.
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"Weak drying," "stopped midway," "detergent not dispensing," "forgotten items," etc., organize the expected inquiries and standardize the hearing items and guidance procedures. This allows for consistent quality of response even when the person in charge changes.
Line up（3）
| Model number | overview |
|---|---|
| CML-200 | A call terminal for unmanned operation of coin laundries. It forwards calls to a remote staff member and provides initial reception for users' issues on the spot. Installed around entrances and payment machines, it contributes to reducing on-site support and maintaining user satisfaction. |
| CML-200 (Indoor installation with protective case) | For installation environments where dust and humidity are a concern, we will consider the operational design as a set, including the installation location, protective case, and signage. We will carry out optimal installation according to the user flow (entrance/coin exchange machine/next to the equipment). |
| CML-200 (Multiple Store Operations) | Supports operations for remote reception of multiple stores collectively. Defines forwarding destinations, off-hours support, and escalation conditions for each store, achieving standardization of initial reception and leveling of operational load. |
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
