アルファコム List of Products and Services

"VOISTORE TOV" is a call recording system that thoroughly pursues an easy-to-use user interface and the features necessary for contact center operations. By integrating with PBX and switches such as Avaya, Cisco, and NEC, as well as CTI middleware like Genesys, Avaya CT, and Cisco ICM, users can smoothly search, play back, and save information based on their needs. Additionally, by collaborating with Ribbon Communications SBC Edge, it is possible to record calls from Microsoft Skype for Business and Teams. 【Features】 ■Flexibility ■Reliability ■Usability *For more details, please download the PDF or feel free to contact us.

• Other Software

"LINE WORKS" is a chat tool for "work" that can be used safely in companies. It retains the user-friendliness of LINE, featuring a talk function that anyone can use immediately, a calendar function that is convenient for managing schedules of teams and group members, and a folder function that allows for easy management of images and documents posted in talk rooms. 【Management Features】 ■ Organization and Member Management ■ Usage Restrictions and Theft Prevention ■ Log Auditing ■ Administrator Screen *For more details, please download the PDF or feel free to contact us.

• In-house SNS
• Groupware

"LINTEL" is a service that can be used inexpensively from a single phone by integrating with the LINE Call API. On the customer screen, calls can be made not only by placing buttons on the website but also from the rich menu of the talk room and link-type messages. 【Features】 ■ VoIP voice calls connected by linking LINE and the SIP infrastructure of PBX ■ Realization of incoming calls from VoIP of the LINE app to the CTI of the contact center ■ Setting up the flow is completed simply by placing a designated URL ■ Users can make calls for free from the LINE app *For more details, please download the PDF or feel free to contact us.

• Other PCs and OA equipment
• Other Software

This is a hybrid support chat system that comprehensively covers all contact center operational specifications. It allows for direct chat support not only from the company's website but also from the LINE chat interface, which is expected to increase new customer acquisition and contact opportunities. 【Benefits of Implementation】 ■ Enables casual inquiries from customers who do not contact via phone or email ■ All customer feedback is text-based, making it easy to analyze ■ Facilitates the use of images and videos for guidance in response to detailed inquiries *We are currently offering materials with case studies. You can try it out using a free account! For more details, please contact us or download the PDF to learn more.

• others