アルファコム Company Profile

This seminar is titled "Let's Turn the Voices Gathered in Call Centers into a Treasure Trove! ~From Accumulation of Voice to Analysis (Utilizing Voice Recognition Technology and Analytical Methods)~" and will introduce the utilization of voice data accumulated in call centers. Recently, we have heard many requests from users of the Voistore call recording device who want to make use of voice data. Additionally, the demand for face-to-face recordings outside of call centers is also expanding. By collaborating with AI for voice recognition, transcription, and emotion analysis through voice, we aim to enhance the quality of communication with customers. We are participating in this voice-related community as an initiative to support everyone in their efforts to improve communication quality and to expand our services for use in various situations beyond just call centers. AlphaCom actively participates in such communities, creating opportunities for everyone to easily contact our employees, while also working on gathering various information and developing new features!

AlphaCom will be exhibiting at the "Call Center/CRM Demo & Conference 2018 in Tokyo" held on November 15-16. In the session, we will discuss how the "connection" between companies and customers is changing. By integrating AI and LINE, bridging the gap with customers becomes the key to improving customer satisfaction. We will introduce the latest case studies of companies' efforts to address challenges, including how to effectively utilize LINE channels and system integrations used in centers. ■ Session on November 15 (Thursday) from 15:00 to 15:45 【E-5】 "Achieving the Frontline of Chat Support through the Fusion of 'Human' and 'AI' via Bot Integration - Techniques for Utilizing AI and LINE to Enable New Communication with Customers -" Presented by Satoru Matsubara, President and CEO of AlphaCom ■ Exhibition Area 【2A-07 (2F D Hall)】 *Open both days from 10:00 to 17:30 on November 15-16 We will showcase our hybrid chat support system 'M-Talk' and call recording system 'Voistore' with demonstrations and implementation case studies. We sincerely look forward to your visit!

This community is a study group and lightning talk event related to audio systems. We will study a wide range of topics without narrowing down to specific industries, including microphones, recording systems, speech-to-text (STT), AI, voice synthesis, smart speakers, customer database management, and equalization (EQ). 18:30 Doors open 19:00 Opening Purpose explanation 19:05 Introduction to TBS Television / Venue guide (Venue sponsor: TBS Television) 19:10 Omni-channel contact center realizing Marketing 4.0 (Mr. Hiroki Watanabe, IS Lab) 19:30 Visual IVR (IOR measures) adopted by that carrier (Mr. Shingo Kawano, Mobile Select Inc.) 19:45 What kind of voice do we want to convey clearly? (Mr. Yasushi Ando, GN Audio Japan) 20:00 To be determined (Mr. Katsumi Takahashi, KDDI Web Communications) 20:15 Talk on Web Audio API (Mr. Kei Kimura, IBM Japan) 20:30 Closing (Group photo) 20:40 Networking event 21:30 Conclusion 21:50 Complete cleanup