シンコム・システムズ・ジャパン List of Products and Services

Table of Contents: 1. Introduction 2. General Benefits of CPQ 3. Three Tasks to Achieve the Advantages of CPQ 4. Business Case Examples 5. Simple Example of CPQ ROI 1. Introduction CPQ solutions have existed abroad for quite some time, and there is a widespread recognition among customers, industry analysts, system integrators, academics, and CPQ vendors that CPQ significantly contributes to a company's revenue. What about in Japan? Although there have been increasing case studies in the manufacturing industry recently, CPQ is still not as well-known compared to solutions like ERP and CRM, and can be considered a relatively new solution in Japan. For those who have recently learned about CPQ while gathering information to solve their own company's challenges, or for those who are at the stage of considering implementation, it is likely a significant concern whether the CPQ solution will provide a return on investment.

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Table of Contents: 1. What is the background that makes CPQ necessary in the manufacturing industry? 2. Common challenges in the manufacturing industry 3. The expanding use of CPQ in the manufacturing industry 4. Streamlining and shortening the sales process with the introduction of Cincom CPQ 5. Tailoring to customer needs 6. Cincom's track record 1. What is the background that makes CPQ necessary in the manufacturing industry? Are you familiar with CPQ? CPQ stands for Configure-Price-Quote, which is a service platform that supports a series of processes to determine the configuration specifications of products or services ("Configure"), set pricing ("Price"), and create quotes ("Quote"). The functionality specifically related to product configuration is often referred to as a configurator. Compared to solutions like ERP and CRM, awareness of CPQ is still relatively low in Japan, but it has been gradually spreading, particularly in the manufacturing sector, over the past few years. What are the reasons for this?

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Introduction Some of you in the industrial equipment manufacturing industry may be wondering whether it is better to build your own system for creating sales estimates and proposals, or to implement a CPQ solution with the help of a CPQ vendor. Before reaching a conclusion, there are some key points to check first. Which option is more suitable for your company? Let's take a look together.

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The CPQ (Configure-Price-Quote) solution is designed for manufacturers with complex products, helping to simplify sales and reduce costs. It can play a crucial role in solving the issues of information silos and the resulting business problems faced by manufacturers. This white paper explains how a robust CPQ system can help solve the business problems faced by the manufacturing industry from the following four perspectives: 1. Connecting siloed information 2. Visualizing profits 3. Streamlining the quoting process 4. Expanding sales scale

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The medical division of Shimadzu Corporation Australia (SHIMADZU MEDICAL) and the scientific division (SHIMADZU SCIENTIFIC) have integrated CPQ with Microsoft Dynamics 365, achieving automation from quotation to order. This has enabled the creation of consistent, complete, and accurate quotations and proposals, eliminating errors in products and pricing, and successfully reducing annual losses of $500,000 due to quotation mistakes. <Main Implementation Effects> • A robust solution that can handle the complexity of our business and products • Maximized investment in Microsoft Dynamics 365 without overhauling the entire CRM • Reduction of product and pricing errors • Ability to create consistent, complete, and accurate quotations and proposals For more details about the project, please visit here: https://www.cincom.co.jp/blog/case-shimazu-anz

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This report presents the findings of a study conducted by Forrester Consulting on behalf of Cincom, published in June 2019, which quantitatively measures the ROI experienced by a certain automotive manufacturer’s customers over three years due to the implementation of Cincom CPQ. Table of Contents: - Executive Summary Key Findings TEI Framework and Methodology - CPQ Customer Journey Interviewed Organization Key Results - Benefit Analysis Cost Savings from Improved Order Accuracy Engineer Productivity Reduction in Development Effort of Legacy Solutions Time Savings in the Quoting Process Unquantified Benefits Flexibility - Cost Analysis Cincom Annual Licensing Fees Professional Services and Hosting Fees - Financial Summary - Cincom CPQ: Overview - Appendix A: Total Economic Impact

• Cost management and cost estimation software

As customer demand rises and product lineups expand, it is crucial for companies to lead their sales teams to success. Relying on in-house developed configurators is becoming increasingly difficult. Challenges of In-House Developed Configurators: - Lack of scalability - Resource and effort intensive - Prone to errors and failures This guide will cover the following: Five ways in which in-house developed configurators are a hindrance How CPQ (Configure, Price, Quote) software can benefit your sales activities Table of Contents: 1) Incorrect pricing hinders revenue maximization 2) Sales channels are stagnant, missing out on new opportunities 3) Customer experience does not meet today's e-commerce needs 4) Burdened by the review and approval of deals 5) Quoting products and services takes too long, leading to negative customer experiences

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To all manufacturers dealing with complex products, For some of you in the manufacturing industry, the variety of specifications can be extensive depending on the products handled, leading to a vast number of combination variations. Additionally, frequent changes in specifications and pricing due to product updates can complicate the sales process, increasing the burden on sales representatives and various related departments. Even if products and services are complex, the sales process does not have to be. Cincom CPQ helps sales representatives secure deals more quickly while maintaining connections to all team members, channels, and product information necessary for effective selling. This document explains why Cincom CPQ is chosen as a solution to streamline complex sales processes in manufacturing. We hope this information will be helpful for those considering the introduction of a new system, as well as for those currently operating with a simple configurator created in-house and comparing it with CPQ package implementation.

• Cost management and cost estimation software

Introduction To maintain and expand market share, manufacturers and service providers need to ensure smooth sales responses without causing stress to customers as much as possible. The exchange of estimates is an inevitable part of the sales process, but customers always expect timely and accurate estimates. Delays in issuing estimates or mistakes in the content of estimates can significantly impact the building of trust. Therefore, it is particularly important for sales representatives to respond to customer expectations by providing quick and accurate estimates to demonstrate their company's high service level. Configure Price Quote (CPQ) solutions provide the necessary tools for sales representatives to quickly deliver accurate configurations and consistently profitable pricing. CPQ is an acronym derived from Configure (product configuration), Price (pricing), and Quote (quotation creation). This document serves as a guidebook that introduces an overview of CPQ, its main features, benefits, and points to consider for implementation, aimed at assisting those responsible in companies that are considering its adoption.

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This time, Brother Industries, Ltd. (Headquarters: Nagoya City, Aichi Prefecture, hereinafter referred to as "Brother Industries"), which we are introducing as a domestic case study company, aimed to improve the collaboration between sales and manufacturing systems, enhance the operation of the quotation parts list, and increase the accuracy of quotations in the field of industrial machinery. As a result of their system examination, they determined that Cincom CPQ met their requirements and began operating the Cincom CPQ system in June 2022 after a preparation period for system implementation. Cincom CPQ is a service platform that completes everything from product configuration to pricing and quotation creation, and it can also integrate with other systems such as CRM and ERP. With the introduction of Cincom CPQ, sales representatives can now create accurate quotations for complex product configurations without mistakes, leading to improved quotation accuracy.

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Is your company primarily dealing with complex products and solutions? If so, are there any challenges with your current quoting process or environment? Implementing a quoting system that fits your company can not only enhance customer experience but also streamline the entire quoting process. This article introduces the importance of quoting software in business and the key features to look for. Additionally, it explains how to choose quoting software tailored to your specific business needs. We hope this article helps you find the perfect quoting software for your company. https://www.cincom.co.jp/blog/best-quotesw Table of Contents: 1. Understanding the Importance of Quoting Software in Business 2. Key Features to Consider When Selecting Quoting Software 3. Factors to Consider When Choosing Quoting Software 4. The Choice of Cincom CPQ

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• Sales promotion and sales support software
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Cincom ECM is a content management solution that manages all corporate content based on its lifecycle, enabling quick access to required information while protecting confidential information with authentication and authorization features. It integrates various types of unstructured data (such as electronic documents like emails, paper documents like contracts, images, and audio) with structured data handled by business systems, enhancing searchability and making it easier to share and utilize, thereby contributing to improved decision-making processes and increased productivity within the company. **Features** - Next-generation document management system utilizing tags - Flexible integration with external systems via API - Rich features to streamline content management - Accessible from mobile devices It provides an integrated knowledge management system that enables information sharing and operational management across departments. Cincom ECM offers not only basic ECM functions (management of contracts, specifications, emails, notifications, and other business documents) but also communication features for knowledge sharing, full-text search capabilities, and dashboard functions for visualizing information.

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The Sales Configurator, already adopted by Japanese manufacturing companies such as Komatsu, Shimadzu, and Sharp that are active globally, systematizes and automates the rules for product configuration and the know-how for creating estimates, which had previously been personalized knowledge held only in the minds of experts in sales, design, and production. This significantly shortens the time required for creating estimates and proposals. The Cincom Solution Configurator, an AI-based development environment, allows individuals to become developers simply by having business knowledge, even without programming skills, by taking training courses provided by Cincom. In terms of integration with surrounding systems, it is compatible with various CRMs and ERPs, including Microsoft Dynamics, Salesforce, and SAP. Since there are few CPQs that can integrate with Microsoft Dynamics, it has gained a high market share among companies that have adopted this CRM. It is also possible to integrate with PLM systems and others using APIs, with many successful implementations.

• Sales promotion and sales support software