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[Service Example] Multilingual BPO Entry Pack for Automotive Parts Manufacturer

[Service Example] Multilingual BPO Entry Pack for Automotive Parts Manufacturer

Introducing examples of interpretation support for inquiries from overseas branch employees!

We would like to introduce a case where the automotive parts manufacturer’s quality management system maintenance support was entrusted to the communication infrastructure SIerN. Inquiries from overseas employees can be handled in English and Chinese, and we have intensively acquired the automotive parts manufacturer’s unique internal terminology and FAQs during the three-party interpretation and translation services. As a result, we significantly reduced the time from inquiry to resolution. 【Case Overview】 ■ Supported Languages: English, Chinese ■ Established a system for smooth interpretation by intensively acquiring internal terminology and FAQs. *For more details, please download the PDF or feel free to contact us.

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[Service Example] Digital Agency Immigration Procedure Service Help Desk

[Service Example] Digital Agency Immigration Procedure Service Help Desk

Supported languages are Japanese, English, Chinese, and Korean! Operating a help desk for web services.

We would like to introduce a case study of the Digital Agency's entry procedure service help desk. To expedite the entry procedures for entrants from overseas (including Japanese citizens returning from abroad), a web service (Visit Japan Web Service) has been implemented that allows for a consistent entry process, including quarantine, immigration inspection, and customs declaration. We operate the help desk for this web service. [Case Overview] ■ Operating System: 24 hours a day, 365 days a year ■ Supported Languages: Japanese, English, Chinese, Korean *For more details, please download the PDF or feel free to contact us.

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[Service Example] Response to Inquiries about Foreign-affiliated Security Systems

[Service Example] Response to Inquiries about Foreign-affiliated Security Systems

Responding while sharing the screen on Zoom! A case of 24-hour Japanese support during a trouble.

24-hour Japanese support from a globally expanding security company. We would like to introduce a case from our support desk. We act as an intermediary between corporate users in Japan and overseas IT system engineers, providing interpretation support via phone and Zoom. Being able to share screens on Zoom depending on the trouble situation enhances the peace of mind for corporate users, leading to positive feedback. 【Case Overview】 ■ Supported languages: Japanese, English ■ 24-hour Japanese support during troubles with foreign security systems ■ Support while sharing screens on Zoom depending on the trouble situation *For more details, please download the PDF or feel free to contact us.

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[Service Example] WiFi Connection Support

[Service Example] WiFi Connection Support

Many support achievements! We will confirm details regarding foreign guests and settings, and proceed to solve issues.

We would like to introduce a case where we are operating inquiry support regarding guest room WiFi connections in collaboration with Company N, a major telecommunications infrastructure SIer. When foreign guests have trouble connecting to WiFi, they contact the hotel front desk, which delegates all inquiries to Language One. Our company confirms details with the foreign guests and proceeds to resolve the issues. 【Case Overview】 ■ Supported languages: Japanese, English, Chinese, Korean ■ All inquiries regarding connection troubles are handled through FAQs ■ If the FAQs cannot address the issue, it is escalated for further assistance *For more details, please download the PDF or feel free to contact us.

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