[EPARK Case Study] Local Government (Goka Town, Ibaraki Prefecture)
Standardization of administrative windows through a queue management system! Examples of public-private partnership DX initiatives undertaken by local governments.
This is an introduction to the case of implementing the 'EPARK Waiting List System' in relation to My Number Card initiatives in Goka Town, Ibaraki Prefecture. In the traditional reception process, we managed the application for creating a My Number Card, the collection of the card, and the reservation for My Number Points, including managing the reception on the day based on the reservation of what day and time the visitors would come. Visitors (customers) can confirm what they need to bring through navigation on a touch panel, which has helped prevent issues with customers by avoiding any backtracking at the reception. Additionally, by separating multiple procedures such as My Number Card-related processes, My Number Points reservations and applications, and Gokarin Points applications based on their purposes, we were able to distribute the reception tasks among a limited number of staff, leading to significant improvements in operational efficiency. 【Implemented Equipment】 ■ Waiting List & Reservation Reception System 'EPARK' *For more details, please refer to the related links or feel free to contact us.
- Company:EPARKグルメ
- Price:Other