Standardization of administrative windows through a queue management system! Examples of public-private partnership DX initiatives undertaken by local governments.
This is an introduction to the case of implementing the 'EPARK Waiting List System' in relation to My Number Card initiatives in Goka Town, Ibaraki Prefecture. In the traditional reception process, we managed the application for creating a My Number Card, the collection of the card, and the reservation for My Number Points, including managing the reception on the day based on the reservation of what day and time the visitors would come. Visitors (customers) can confirm what they need to bring through navigation on a touch panel, which has helped prevent issues with customers by avoiding any backtracking at the reception. Additionally, by separating multiple procedures such as My Number Card-related processes, My Number Points reservations and applications, and Gokarin Points applications based on their purposes, we were able to distribute the reception tasks among a limited number of staff, leading to significant improvements in operational efficiency. 【Implemented Equipment】 ■ Waiting List & Reservation Reception System 'EPARK' *For more details, please refer to the related links or feel free to contact us.
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【Positive Points】 ■ The built-in navigation feature is attractive. ■ Visitors (customers) can confirm what they need to bring via the touch panel navigation, preventing issues with customers by avoiding any back-and-forth at the reception. ■ By separating multiple procedures such as My Number Card-related processes, My Number Points reservations and applications, and Gokarin Points applications based on their purpose, the limited number of staff can share the reception duties, leading to significant operational efficiency. ■ I feel that the EPARK ticket machine can be utilized in conjunction with departments that are already using existing ticket machines for reception or with other municipalities that have limited uses based on specific purposes. *For more details, please refer to the related links or feel free to contact us.
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For more details, please refer to the related links or feel free to contact us.
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EPARK Gourmet is engaged in a business that connects dining industry operators, primarily in the restaurant sector, with customers who utilize their services. We aim to turn fleeting moments into joy. While we often share meals with family, friends, and loved ones without a second thought, each of those days is a priceless moment. We believe that if our services can serve as a bridge between food and people, increasing joy and smiles, we can also contribute to revitalizing the dining industry and the economy. To ensure that more people can experience joy and happiness through our services, EPARK Gourmet will continue to grow in the future.
![[EPARK Case Study] Koriyama City Hall](https://image.www.ipros.com/public/product/image/308/2000646127/IPROS68931775048232909606.png?w=280&h=280)
