The key to improving the My Number card adoption rate is the clarification of the roles between the national government and local governments, along with timely IT investments.
We would like to introduce a case study of the implementation of the "EPARK Waiting System" at the Koriyama City Hall. A 24/7 call center and an in-house support and maintenance system have been established, making robust aftercare a key factor in prioritizing long-term stable operations in local governments. The ticketing machine utilizes the system's unique feature of departmental management functionality. This allows visitors to be pre-sorted based on whether their purpose for visiting is to obtain a My Number card, to make an application, to issue or renew an electronic certificate, or for other purposes. Staff can then prepare response manuals tailored to each purpose in advance, enhancing the professionalism of their responses. As a result, this has led to the optimization of response time per visitor. [Case Study] - The decisive factor for implementation was the robustness of in-house support and maintenance. - Utilizing the departmental management function to reduce user burden and optimize staff response time. - Real-time visualization of the number of receptions at each counter to achieve optimal resource allocation. *For more details, please refer to the related links or feel free to contact us.
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**Overview** - Although a reservation system was implemented, same-day reservations were not possible, and the number of reservations was limited to about four slots per hour, which restricted the total number of reservations available in a day. - There were concerns that sudden cancellations of reservations could lead to inefficient use of staff time. - If the next person in line had to leave due to an urgent matter, the system could automatically assign the next person in line, preventing unnecessary idle time. - In practice, the number of registrations in the waiting system is about 1.5 times that of the pre-reservation system, indicating that by implementing the waiting system, it has become possible to accommodate more people while avoiding crowded conditions. *For more details, please refer to the related links or feel free to contact us.*
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For more details, please refer to the related links or feel free to contact us.
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EPARK Gourmet is engaged in a business that connects dining industry operators, primarily in the restaurant sector, with customers who utilize their services. We aim to turn fleeting moments into joy. While we often share meals with family, friends, and loved ones without a second thought, each of those days is a priceless moment. We believe that if our services can serve as a bridge between food and people, increasing joy and smiles, we can also contribute to revitalizing the dining industry and the economy. To ensure that more people can experience joy and happiness through our services, EPARK Gourmet will continue to grow in the future.
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