wren List of Products and Services

This is a contract development project to replace business operations currently managed with Excel, paper, or old internal systems with a web-based system. We handle everything from design to development and operation, including building a foundation for order management, inventory, and customer management, data integration with external services, and a generative AI system that searches internal documents and provides answers. We are also open to consultations even at the stage where requirements are not fully defined. Our representative will directly discuss how to organize what to create and to what extent. For first-time transactions, we recommend starting small with business organization and a working prototype.

• Order management system

ZenNage CS is a customer support outsourcing service where AI creates response proposals, which are then reviewed and approved by a specialist operator before being sent. We handle everything from receiving emails, inquiry forms, LINE official accounts, to site chat responses. There is no need for your customers to log in or perform any settings. We create response proposals based on FAQs and past response history, and we will continue to reflect the history after operations begin. For cases that require judgment, we will connect you to your company according to the established rules. We also offer options for industries that require careful expression, such as cosmetics and health foods.

• Customer Support

This is a service that addresses the inquiry, "I want to use AI, but I don't know which business tasks to start with." After understanding how your business operates, we will identify tasks that can be replaced by AI or systems and organize the order in which to tackle them. We will then implement a functioning system for one specific task and ensure it is operational. Our goal is not just to provide training or advice, but to create a state where it is actively used on-site. We welcome inquiries from any industry or size, including non-IT companies.

• RPA