Settlement Correction Work | Techniques for Gaining Client Trust through Foundation Selection on Weak Ground
Boring survey
This is a practical explanation for smartly explaining the risks of weak ground and the basis for foundation specifications to the client, in order to gain deep trust by utilizing the ground assessment report.
This explanation summarizes practical know-how for clearly and smartly explaining to clients the risks of "soft ground," which cannot be avoided in the construction of wooden houses and custom homes, and the rationale for selecting "foundation specifications" accordingly. Even if clients understand the importance of ground surveys, it is not easy to convince them of the content of specialized ground assessment reports. Therefore, based on GeoTech's high-precision survey data, we will break down the significance of equivalent N values and soil composition, and introduce effective communication techniques to alleviate clients' concerns and gain their trust. Even if additional ground improvement work or changes to foundation specifications are necessary, objective data and visualization of risks will enable smooth consensus-building that clients can genuinely agree with. This is an essential read for significantly enhancing proposal capabilities as a home builder, improving contract rates, and preventing post-delivery settlement issues.
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This document is a guide that comprehensively covers how to interpret various survey data for soft ground assessment and the standard flow for selecting foundation specifications based on that data. It presents methods for reconfiguring specialized indicators such as equivalent N values, moisture content ratios, and soil classification obtained from Swedish sounding tests (SWS tests) and hand auger surveys into a tool for explaining to clients. Additionally, it includes explanations of estimated allowable stress, which serves as the boundary value for selecting direct foundations (slab foundations and strip foundations), as well as a practical checklist regarding the application conditions of ground warranty systems, making it a resource that can be widely utilized from sales to design and construction management.
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This can be used as a guideline for smartly explaining the ground risk and the rationale behind the foundation specifications to clients during the sales scene of custom-built homes and initial design meetings. It is particularly effective for follow-up discussions and dispelling distrust when reinforcement work is required in soft ground areas such as former rice fields or low-lying lands, leading to an increase in estimated costs. Additionally, it is ideal as an educational text for sales representatives and young designers within the company, standardizing the skills for accurate interpretation of ground assessment reports and the ability to explain to clients, thus contributing to improved customer satisfaction and expedited contract processes.
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