Zero Misdispatch and Confusion: Parking Lot AI Support System Call Point

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Call Point System

last updated：Feb 16, 2026

ケイマックス

Eliminate the anxiety of "arrival delays" to zero. Accurate location information and error details are received in advance, preventing complaints after arrival and unnecessary dispatches.

"Call Point" is an AI platform that solves the biggest stressors for field workers: "location identification confusion" and "pressure from delayed arrival." Through integration with auto phones and QR codes, the "exact location" and "equipment status" are determined at the time of dispatch request. 【Benefits for Field Workers】 - Direct route without confusion Since the property is identified at a GPS level, even in ambiguous parking lots, workers can arrive via the shortest route, preventing complaints like "Aren't you here yet?" - Accuracy of pre-information AI summarizes the trouble details. Before arriving on-site, workers can understand situations such as "bill jam" or "lock plate malfunction," allowing for smooth preparation of tools and parts. - Reduction of reporting effort The AI listens to completion reports and automatically transcribes and categorizes them, reducing the time needed for daily report creation. Implementation is possible simply by placing QR stickers on existing signs. No large-scale construction is required, allowing for the immediate creation of a "no confusion, no waiting" work environment.

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basic information

1. System Architecture Delivery Method: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-Time Communication) Location Identification Method: QR code integration, integration with dedicated telephones (e.g., Lucatel), integration with dedicated IP terminals (linking to site ID), Caller ID mapping *Location is determined by linking to pre-registered site information without using GPS satellites. 3. Security and Reliability Authentication Features: Login ID/password authentication, permission management (Administrator/Operator) Data Protection: Communication encryption, regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring

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Applications/Examples of results

1. Emergency dispatch at night Even in the dark where landmarks are hard to see, the location can be pinpointed, allowing for timely arrival without delays. 2. Troubles requiring parts replacement Since the AI has already gathered information about the error in advance, it can predict the necessary replacement parts and bring them along, completing the task in one go. 3. Handling complex troubles By being able to review the user's consultation details in text before arrival, responders can prepare mentally and provide calm initial responses. 【Q&A】 Q: Can I check the location on my smartphone? A: Yes. You can check property information and inquiry details from the management screen, making it easy to understand the situation on-site. Q: Is construction necessary for implementation? A: If using QR code integration, no construction is needed—just apply a sticker. Operations can start in as little as one week.